Luxury Medical Receptionist – Guest Experience

Complete Staffing Solutions; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The European Wellness Institute, a luxury concierge medical institute in Naples, FL, seeks a warm, detail-oriented Medical Receptionist to join our client experience team. You will support front-of-house operations under the Administrator and Medical Director, handling phone inquiries and patient scheduling with a focus on exceptional service.

You will create patient accounts in our CRM, schedule visits, coordinate calendars, process payments, and respond to emails, all while fostering a

Qualifications

• High School diploma required; college preferred.
• Experience in a medical receptionist role is preferred.
• Experience with scheduling software platforms.
• Excellent written communication and phone skills.
• Exceptional attention to detail.

Responsibilities

• Answer phone calls in a pleasant, professional manner.
• Create patient accounts within the institute's online CRM platform.
• Schedule patient appointments within the institute's online scheduling platform.
• Coordinate the patient schedule and take ownership of same.
• Schedule private tours of the institute for prospective patients.
• Process payments, including bank transfers and credit card payments.
• Reply to enquiry emails professionally.
• Collaborate with colleagues to form a highly effective team.
• Create a warm and welcoming environment for patients and guests.
• Embrace a wide range of responsibilities and learning opportunities within the organization.

Skills

Phone etiquette

Attention to detail

Customer service

Education

High School diploma

College preferred

Tools

CRM platform

Scheduling software

Job description

The European Wellness Institute, a luxury concierge medical institute in Naples, FL, seeks a warm, detail-oriented Medical Receptionist to join our client experience team. You will support front-of-house operations under the Administrator and Medical Director, handling phone inquiries and patient scheduling with a focus on exceptional service.

You will create patient accounts in our CRM, schedule visits, coordinate calendars, process payments, and respond to emails, all while fostering a