Front Office Director: Luxury Medical Concierge

OneLife Health & Performance; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

OneLife Health & Performance is seeking an experienced Office Manager – Front Office to lead the front desk in a luxury medical practice. The role owns the provider schedule, clinic utilization, and patient interactions from first contact through check-out, ensuring service excellence and scalable operations.

You will hire and develop a high-performing front office team, partner with care providers, and drive membership growth and patient retention.

Qualifications

• 5+ years in front office, guest services, or patient experience leadership in luxury settings
• Proven ability to hire, develop, and retain high-performing teams
• Ownership of scheduling, capacity, or utilization for multi-provider operations
• Comfort working with data to track KPIs and inform decisions
• Experience building SOPs, training programs, and service standards
• Membership, cash-pay, or premium service sales experience

Responsibilities

• Lead front office as department head, setting standards, staffing, and performance
• Own patient experience at all front-of-house touchpoints
• Hire, train, coach, and evaluate front office staff with regular check-ins
• Make day-to-day operating decisions for front office and resolve patient concerns
• Collaborate with patient care, providers, and marketing to improve clinic operations
• Participate in management meetings and report front office performance
• Maintain guest-ready reception areas aligned with OneLife branding
• Build staff schedules to cover all clinic hours, including Saturdays

Skills

Front office leadership

Team management

Scheduling & utilization

Data & KPI reporting

SOPs development

Membership pricing knowledge

EMR systems

Patient communication

Education

Bachelor’s degree in hospitality, business, or related field

Tools

Symplast

Weave

Hint

EMR scheduling systems

Job description

OneLife Health & Performance is seeking an experienced Office Manager – Front Office to lead the front desk in a luxury medical practice. The role owns the provider schedule, clinic utilization, and patient interactions from first contact through check-out, ensuring service excellence and scalable operations.

You will hire and develop a high-performing front office team, partner with care providers, and drive membership growth and patient retention.