Luxury Jewelry Retail Manager — Lead Clienteling & Design

Fourth Floor; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Fourth Floor in New York City seeks a seasoned Retail Manager to lead a luxury jewelry boutique. You will oversee the sales team, coach staff, and drive performance on the floor.

Responsibilities include advising on diamonds and metals, supporting custom design from idea to production, managing scheduling, inventory, and clienteling. Weekend/evening shifts required; on-site role with salary of $110,000-$120,000 depending on experience.

Qualifications

• 5+ years of direct team management in a retail environment.
• Experience managing commissioned or goal-driven sales professionals.
• Experience with luxury jewelry and diamonds.
• GIA certification is highly preferred.
• Ability to work retail shifts including weekends, evenings, holidays.

Responsibilities

• Advise associates on diamonds, stones, custom design, repairs, settings, and metals.
• Provide real-time sales floor support and step in to sell as needed.
• Support custom designs from ideation through production.
• Coach on product information, clienteling procedures and provide feedback.
• Develop selling routines, monitor KPIs, document performance, and build client relationships.
• Manage scheduling, floor coverage, openings/closings, cash handling, security, inventory, and online orders.
• Oversee merchandising updates, client communications, reporting, and sales or service improvement initiatives.

Skills

Team leadership

Sales coaching

Clienteling

Shift flexibility

Education

GIA certification

Job description

Fourth Floor in New York City seeks a seasoned Retail Manager to lead a luxury jewelry boutique. You will oversee the sales team, coach staff, and drive performance on the floor.

Responsibilities include advising on diamonds and metals, supporting custom design from idea to production, managing scheduling, inventory, and clienteling. Weekend/evening shifts required; on-site role with salary of $110,000-$120,000 depending on experience.