Luxury Jewelry Client Experience Specialist

Heller Jewelers; San Ramon (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Client Experience Team Member position at Heller Jewelers is based in our San Ramon showroom. You will welcome clients, provide a warm, professional in-store experience, and assist with inquiries about fine jewelry and timepieces.

The role involves coordinating design appointments and supporting sales in a busy luxury retail environment. Daily duties include guiding clients through collections, managing client communications, preparing merchandise, handling basic transactions, and

Qualifications

• Customer-focused with ability to build rapport.
• Experience in retail or hospitality settings.
• Professional communication in verbal and written form.
• Detail-oriented with strong follow-through.
• Willingness to work weekends and holidays as needed.
• Basic computer skills for scheduling and transactions.
• Interest in fine jewelry is a plus.

Responsibilities

• Welcome clients and provide a warm in-store experience.
• Guide clients through jewelry collections.
• Coordinate custom design appointments with gemologists.
• Manage client communications and follow up.
• Support sales by preparing merchandise and handling basic transactions.
• Maintain showroom presentation and organization.
• Resolve client concerns and contribute to a collaborative team environment.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Professionalism

Reliability

Team collaboration

On-site presence

Weekend/holiday flexibility

Basic computer skills

Tools

POS software

Job description

The Client Experience Team Member position at Heller Jewelers is based in our San Ramon showroom. You will welcome clients, provide a warm, professional in-store experience, and assist with inquiries about fine jewelry and timepieces.

The role involves coordinating design appointments and supporting sales in a busy luxury retail environment. Daily duties include guiding clients through collections, managing client communications, preparing merchandise, handling basic transactions, and