In-Store Luxury Client Experience Advisor

Hing Wa Lee Jewelers; San Gabriel (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hing Wa Lee Jewelers in Walnut, CA seeks a Luxury Client Advisor to welcome clients and guide them through selecting luxury watches and fine jewelry, delivering a personalized, consultative experience.

Day-to-day duties include presenting features, handling transactions, managing warranties and insurance records, and supporting showroom standards. Flexibility to work weekends and holidays is required in this full-time, on-site role.

Qualifications

• Strong client relations and ability to build long-term relationships with luxury clientele.
• Bi-lingual English and Chinese / Korean preferred.
• Excellent customer service and communication, including active listening.
• Previous experience in luxury retail, jewelry, or high-end watches is beneficial.
• Comfort working on-site in an client-facing environment with a sales team.
• Proficiency in point-of-sale systems and basic computer applications.
• Strong organizational skills, reliability, and a professional, polished presence.
• Ability to work a full-time schedule, including weekends and holidays as needed.

Responsibilities

• Welcome clients and understand their needs to guide selections.
• Present product features and benefits for high-end watches and jewelry.
• Handle sales transactions and documentation for warranties and insurance.
• Maintain accurate client records and follow-up communications.
• Support showroom standards and assist with merchandising displays.
• Develop long-term client relationships via proactive appointments.
• Participate in in-store events and client outreach.

Skills

Client relations

Bilingual English/Chinese/Korean

Customer service

Luxury retail experience

On-site environment

Organization skills

Active listening

Full-time availability

Tools

POS systems

Job description

Hing Wa Lee Jewelers in Walnut, CA seeks a Luxury Client Advisor to welcome clients and guide them through selecting luxury watches and fine jewelry, delivering a personalized, consultative experience.

Day-to-day duties include presenting features, handling transactions, managing warranties and insurance records, and supporting showroom standards. Flexibility to work weekends and holidays is required in this full-time, on-site role.