Lux Showroom Experience Host (Part-Time)

Brilliant Earth

San Jose (CA)

On-site

USD 28,000 - 30,000

Part time

12 days ago
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Benefits offered by this job

Career Growth
Diverse, mission-minded team
Employee Discounts
Sales Incentive Programs
Mental Wellness Perks
Giving Back and VolunteerOpportunities
401k match
Parental Leave

Job summary

Brilliant Earth is seeking a Showroom Experience Host in San Jose, CA, to greet customers and uphold a premium showroom environment. This part-time, in-person role requires weekend availability and a passion for exceptional service as part of a luxury jewelry experience.

You will welcome guests, educate on our sustainable mission, and assist with post-sale pickups, exchanges, and inquiries while maintaining a pristine showroom and collaborating with a dedicated team.

Qualifications

  • Weekend availability for part-time schedule.
  • Premium showroom experience mindset and attention to detail.
  • Strong communication and collaboration with team and customers.

Responsibilities

  • Proactively greet, check-in, and assist customers, creating a memorable experience reflecting our luxury brand.
  • Act as a brand ambassador, promoting our sustainable, transparent jewelry mission.
  • Assist with post-sale pickups, exchanges, and resizing inquiries.
  • Call customers to confirm showroom appointments and answer questions before visits.
  • Review customer feedback and partner with leaders to improve the showroom experience.
  • Maintain showroom cleanliness and merchandising guidelines; assist with inventory updates.
  • Lead weekly/quarterly showroom audits and resolve identified opportunities.
  • Serve as liaison for facilities maintenance and minor repairs.
  • Enforce waiting room policies to ensure safety and product security.
  • Open and/or close the showroom and waiting area.

Skills

Customer service
Hospitality
Communication
Teamwork
Multitasking

Job description

Brilliant Earth is seeking a Showroom Experience Host in San Jose, CA, to greet customers and uphold a premium showroom environment. This part-time, in-person role requires weekend availability and a passion for exceptional service as part of a luxury jewelry experience.

You will welcome guests, educate on our sustainable mission, and assist with post-sale pickups, exchanges, and inquiries while maintaining a pristine showroom and collaborating with a dedicated team.

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