Lux Showroom Experience Host (Part-Time)

Brilliant Earth; San Jose (CA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Career Growth

Diverse, mission-minded team

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back and VolunteerOpportunities

401k match

Parental Leave

Job summary

Brilliant Earth is seeking a Showroom Experience Host in San Jose, CA, to greet customers and uphold a premium showroom environment. This part-time, in-person role requires weekend availability and a passion for exceptional service as part of a luxury jewelry experience.

You will welcome guests, educate on our sustainable mission, and assist with post-sale pickups, exchanges, and inquiries while maintaining a pristine showroom and collaborating with a dedicated team.

Qualifications

• Weekend availability for part-time schedule.
• Premium showroom experience mindset and attention to detail.
• Strong communication and collaboration with team and customers.

Responsibilities

• Proactively greet, check-in, and assist customers, creating a memorable experience reflecting our luxury brand.
• Act as a brand ambassador, promoting our sustainable, transparent jewelry mission.
• Assist with post-sale pickups, exchanges, and resizing inquiries.
• Call customers to confirm showroom appointments and answer questions before visits.
• Review customer feedback and partner with leaders to improve the showroom experience.
• Maintain showroom cleanliness and merchandising guidelines; assist with inventory updates.
• Lead weekly/quarterly showroom audits and resolve identified opportunities.
• Serve as liaison for facilities maintenance and minor repairs.
• Enforce waiting room policies to ensure safety and product security.
• Open and/or close the showroom and waiting area.

Skills

Customer service

Hospitality

Communication

Teamwork

Multitasking

Job description

Brilliant Earth is seeking a Showroom Experience Host in San Jose, CA, to greet customers and uphold a premium showroom environment. This part-time, in-person role requires weekend availability and a passion for exceptional service as part of a luxury jewelry experience.

You will welcome guests, educate on our sustainable mission, and assist with post-sale pickups, exchanges, and inquiries while maintaining a pristine showroom and collaborating with a dedicated team.