Client Experience Team Member

Heller Jewelers; San Ramon (CA); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

The Client Experience Team Member position at Heller Jewelers is based in our San Ramon showroom. You will welcome clients, provide a warm, professional in-store experience, and assist with inquiries about fine jewelry and timepieces.

The role involves coordinating design appointments and supporting sales in a busy luxury retail environment. Daily duties include guiding clients through collections, managing client communications, preparing merchandise, handling basic transactions, and

Formación

• Customer-focused with ability to build rapport.
• Experience in retail or hospitality settings.
• Professional communication in verbal and written form.
• Detail-oriented with strong follow-through.
• Willingness to work weekends and holidays as needed.
• Basic computer skills for scheduling and transactions.
• Interest in fine jewelry is a plus.

Responsabilidades

• Welcome clients and provide a warm in-store experience.
• Guide clients through jewelry collections.
• Coordinate custom design appointments with gemologists.
• Manage client communications and follow up.
• Support sales by preparing merchandise and handling basic transactions.
• Maintain showroom presentation and organization.
• Resolve client concerns and contribute to a collaborative team environment.

Conocimientos

Interpersonal skills

Communication

Customer service

Attention to detail

Professionalism

Reliability

Team collaboration

On-site presence

Weekend/holiday flexibility

Basic computer skills

Herramientas

POS software

Descripción del empleo

Company Description:

Heller Jewelers is a multigenerational, family-owned fine jewelry and timepiece retailer that has served the San Francisco Bay Area for 30 years. The showroom is located at City Center Bishop Ranch in San Ramon, CA, offering a curated collection of unique pieces. Clients can shop one-of-a-kind designs or collaborate with trained gemologists to create custom jewelry. The team focuses on personalized service, quality craftsmanship, and long-term client relationships, making it a trusted destination for special occasions and everyday luxury.

Role Description:

The Client Experience Team Member is a full-time, on-site role based in our San Ramon, CA showroom. This team member welcomes clients, ensures a warm and professional in-store experience, and assists with inquiries about fine jewelry and timepieces. Daily responsibilities include guiding clients through collections, coordinating custom design appointments with gemologists, managing client communications, and supporting sales team activities such as preparing merchandise, handling basic transactions, and maintaining showroom presentation. The role also involves resolving client concerns, following up after visits or purchases, and contributing to a positive, collaborative team environment.

Qualifications

• Strong interpersonal skills and the ability to build rapport with diverse clients.


• Clear, professional communication skills, both verbal and written.


• Experience in customer service and customer experience in retail or hospitality settings.


• Focus on customer satisfaction, with a proactive approach to resolving issues.


• High level of professionalism, reliability, and attention to detail.


• Comfort working in an on-site, client-facing environment and collaborating with a team.


• Interest in fine jewelry and timepieces; prior luxury retail experience is a plus.


• Ability to work full-time, including weekends and holidays as needed.


• Basic computer skills for scheduling, point-of-sale, and client follow-up tasks.