Luxury Itinerary Designer | Personal Guest Concierge

Lodge at Blue Sky LLC; Wanship (UT); On-site; USD 52,000 - 70,000; Full time

Job summary

The Lodge at Blue Sky LLC in Utah is seeking an Itinerary Designer to curate bespoke guest itineraries through phone and email with our luxury guest services team. You will collaborate with adventures, spa, and culinary teams to craft unforgettable experiences for visiting guests.

With a focus on personalized service, you will manage guest inquiries, arrange activities, and ensure seamless communication across departments to deliver extraordinary stays at Auberge Collection properties in Park

Qualifications

• Two years minimum as Trip Designer, Concierge, or Guest Services Agent in luxury travel.
• Excellent service etiquette and protocol in all communications.
• Familiarity with local area, restaurants, events, and points of interest.
• Ability to think critically and solve problems as they arise.

Responsibilities

• Create a genuine, informative, and personalized guest experience.
• Use the guest’s name whenever possible and appropriate.
• Communicate and arrange guest adventures, dining and spa with appropriate teams.
• Book experiences for vendors on and off property.
• Utilize all systems to book, schedule, plan and design a guest itinerary.
• Assist with guest emails, phone calls and inquiries for upcoming stay.
• Coordinate and execute guest requests in a timely manner.
• Communicate with Reservations about last minute bookings and inclusions.
• Maintain knowledge of property facilities, hours of operation, unit types, and local points of interest.
• Work with the Guest Services Team to ensure smooth operations.
• Engage guests professionally via phone and email.
• Input guest contact information and preferences into guest history.
• Suggest improvements to increase guest satisfaction, revenue, and reduce costs.
• Support sustainability and environmental initiatives.
• Be knowledgeable about all guests and groups arriving.
• Perform other duties as directed.

Skills

Guest services

Local knowledge

Communication

Problem solving

Job description

The Lodge at Blue Sky LLC in Utah is seeking an Itinerary Designer to curate bespoke guest itineraries through phone and email with our luxury guest services team. You will collaborate with adventures, spa, and culinary teams to craft unforgettable experiences for visiting guests.

With a focus on personalized service, you will manage guest inquiries, arrange activities, and ensure seamless communication across departments to deliver extraordinary stays at Auberge Collection properties in Park