Luxury Hotel Server – Guest Experience Pro

Delano Miami Beach; Miami Beach (FL); In loco; USD 21.000 - 34.000; Tempo pieno

Descrizione del lavoro

Delano Miami Beach is seeking a guest-focused Server to provide friendly, efficient service of food and beverages to guests in a luxury setting. You will greet guests, present menus, take orders, and relay requests to kitchen and bar staff with accuracy.

In this role, you will ensure timely delivery, check in on guests, handle payments, and maintain a clean dining area while upholding the venue’s standards for service quality and guest experience.

Competenze

• High School Diploma or equivalent required.
• At least two years’ experience as a Server in a contemporary dining restaurant preferred.
• Must have an exceptional personality and hospitality driven attitude.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance.

Mansioni

• Greet and seat guests promptly upon arrival, ensuring they feel welcomed and comfortable.
• Present menus and inform guests about daily specials, assisting them in making informed dining choices.
• Take accurate food and beverage orders, noting any special requests or dietary restrictions.
• Relay orders to the kitchen and bar staff efficiently to ensure timely preparation and delivery.
• Serve food and beverages to guests in a courteous and professional manner.
• Check in with guests during their meal to ensure satisfaction and address any concerns promptly.
• Clear and clean tables after guests depart, preparing them for the next seating.
• Process payments accurately using the POS system, handling cash and credit transactions securely.
• Maintain cleanliness and organization of the dining area, including restocking supplies as needed.
• Collaborate with team members to ensure smooth and efficient service throughout the shift.
• Adhere to all health and safety regulations, including proper food handling and sanitation practices.
• Handle guest complaints or issues with professionalism, seeking assistance from management when necessary.
• Stay informed about menu items, ingredients, and preparation methods to answer guest inquiries effectively.
• Assist in opening and closing duties, including setting up and breaking down the dining area.
• Uphold the restaurant's standards for service quality, appearance, and guest experience.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Conoscenze

Customer service

Multitasking

English proficiency

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Delano Miami Beach is seeking a guest-focused Server to provide friendly, efficient service of food and beverages to guests in a luxury setting. You will greet guests, present menus, take orders, and relay requests to kitchen and bar staff with accuracy.

In this role, you will ensure timely delivery, check in on guests, handle payments, and maintain a clean dining area while upholding the venue’s standards for service quality and guest experience.