Luxury Hotel Server - Guest Experience Champion

Ennismore; Miami Beach, Northern (FL, KY); Híbrido; USD 22 000 - 33 000; Tempo integral

Resumo da oferta

Delano Miami Beach is seeking a courteous Server to deliver superb food and beverage service in a luxury environment. Under the guidance of the Assistant Bar Manager, you will greet guests, present menus, take orders, relay them to the kitchen and bar, and ensure timely delivery while upholding guest satisfaction.

The role requires strong English, excellent communication, multitasking ability, and a polished appearance in a fast-paced, high-volume setting.

Qualificações

• High School Diploma or equivalent is required.
• At least two years’ experience as a Server in a contemporary dining restaurant preferred.
• Must have an exceptional personality and hospitality driven attitude.
• Must be able to stand or walk a minimum eight-hour shift.
• All team members must maintain a neat, clean and well-groomed appearance.

Responsabilidades

• Greet and seat guests promptly upon arrival.
• Present menus and inform guests about daily specials, assisting them in making informed dining choices.
• Take accurate food and beverage orders, noting any special requests or dietary restrictions.
• Relay orders to the kitchen and bar staff efficiently to ensure timely preparation and delivery.
• Serve food and beverages to guests in a courteous and professional manner.
• Check in with guests during their meal to ensure satisfaction and address any concerns promptly.
• Clear and clean tables after guests depart, preparing them for the next seating.
• Process payments accurately using the POS system, handling cash and credit transactions securely.
• Maintain cleanliness and organization of the dining area, including restocking supplies as needed.
• Collaborate with team members to ensure smooth and efficient service throughout the shift.
• Adhere to all health and safety regulations, including proper food handling and sanitation practices.
• Handle guest complaints or issues with professionalism, seeking assistance from management when necessary.
• Stay informed about menu items, ingredients, and preparation methods to answer guest inquiries effectively.
• Assist in opening and closing duties, including setting up and breaking down the dining area.
• Uphold the restaurant's standards for service quality, appearance, and guest experience.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Conhecimentos

Customer service

English language

Multitasking

Communication

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Delano Miami Beach is seeking a courteous Server to deliver superb food and beverage service in a luxury environment. Under the guidance of the Assistant Bar Manager, you will greet guests, present menus, take orders, relay them to the kitchen and bar, and ensure timely delivery while upholding guest satisfaction.

The role requires strong English, excellent communication, multitasking ability, and a polished appearance in a fast-paced, high-volume setting.