Lead Server - Luxury Hotel Dining Leader

Ennismore; Miami Beach, Northern (FL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Delano Miami Beach, part of Ennismore, seeks a Lead Server to supervise the front-of-house team and deliver exceptional guest service within a luxury restaurant. The role focuses on brand standards, smooth operations, and mentoring staff in a fast-paced, high-end environment.

Candidates should have at least 5 years in leadership roles in upscale settings, strong English communication, and proficiency with POS and reservation systems to optimize service and guest satisfaction.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum 5 years of leadership experience in upscale or luxury venues.
• Strong front-of-house operations knowledge and guest relations.
• Proficient in POS systems and reservation software.
• Excellent English communication; additional language ability preferred.

Responsibilities

• Lead and supervise the front-of-house service team for guest satisfaction.
• Maintain brand and service standards across daily operations.
• Oversee scheduling, training, and performance management of servers.
• Coordinate with kitchen and management to ensure smooth service flow.
• Monitor guest feedback and drive continuous improvement.
• Support revenue through table turnover and upselling beverages and menu items.
• Ensure health, safety, and restaurant policies are followed.
• Coach and mentor staff to maintain professional, polished service.
• Complete daily reports and service logs accurately.

Skills

Leadership experience

Front-of-house

POS systems

Reservation software

Team coaching

Guest relations

Education

High school diploma

Bachelor’s degree preferred

Tools

Restaurant POS systems

Reservation management software

Job description

Delano Miami Beach, part of Ennismore, seeks a Lead Server to supervise the front-of-house team and deliver exceptional guest service within a luxury restaurant. The role focuses on brand standards, smooth operations, and mentoring staff in a fast-paced, high-end environment.

Candidates should have at least 5 years in leadership roles in upscale settings, strong English communication, and proficiency with POS and reservation systems to optimize service and guest satisfaction.