Luxury Hotel Sales Manager - Downtown Miami

Highgate; United States; On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

The Elser Hotel & Residences in Downtown Miami seeks a Sales Manager to actively solicit and manage accounts, driving occupancy and ADR growth across market segments. You will learn hotel operations, sales policies, and SOPs, guiding the sales team to achieve targets.

Responsibilities include attending HHBR meetings, following up on leads, hosting client site inspections, and building relationships through entertainment and site visits while adhering to PST and budget guidelines.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be skilled in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.

Responsibilities

• Attend daily Highgate Hotel Business Review (HHBR) meeting.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
• Meet or exceed set goals.
• Operate the Sales Department within established sales expense budget.
• Participate in required M.O.D. and Saturday office coverage as scheduled.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
• Entertain clients.
• Handle inquiries as part of Inquiry Day Program.

Skills

Communication

Sales skills

Customer service

Multitasking

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Windows

Spreadsheets

Word processing

Job description

The Elser Hotel & Residences in Downtown Miami seeks a Sales Manager to actively solicit and manage accounts, driving occupancy and ADR growth across market segments. You will learn hotel operations, sales policies, and SOPs, guiding the sales team to achieve targets.

Responsibilities include attending HHBR meetings, following up on leads, hosting client site inspections, and building relationships through entertainment and site visits while adhering to PST and budget guidelines.