Luxury Hotel Outlets Manager — Guest Experience Lead

The Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking an Outlets Manager to enhance service standards within the department. In this role, you will oversee TRIBUTE Restaurant, In-Room Dining, The Bar & Patio, and A la Carte, ensuring excellent customer service.

You will manage scheduling, direct staff, create revenue reports, and maintain profitability. Ideal candidates should have at least 3 years of restaurant experience, including 2 years in management, and must possess valid TABC and Food Handlers certifications.

Qualifications

• Minimum 3 years of restaurant experience, with at least 2 years in supervisory/management.
• Must have valid TABC and Food Handlers certifications.

Responsibilities

• Develop and enhance hotel service standards.
• Ensure effective communication with colleagues and leaders.
• Monitor revenues and costs for financial success.
• Create and implement beverage and food menus.

Skills

Guest service skills

Relationship skills

Decision-making

Organizational skills

Tools

POS system (InfoGenesis)

Microsoft applications

Open Table

Excel

UltiPro

Job description

The Houstonian Hotel, Club & Spa is seeking an Outlets Manager to enhance service standards within the department. In this role, you will oversee TRIBUTE Restaurant, In-Room Dining, The Bar & Patio, and A la Carte, ensuring excellent customer service.

You will manage scheduling, direct staff, create revenue reports, and maintain profitability. Ideal candidates should have at least 3 years of restaurant experience, including 2 years in management, and must possess valid TABC and Food Handlers certifications.