Outlets Manager – Upscale F&B & Guest Experience

Pyramid Global Hospitality; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Pyramid Global Hospitality is seeking a seasoned Outlets Manager for the Houston Marriott Westchase. This role oversees Restaurant, Gift Shop, M Club Lounge, and In‑Room Dining, ensuring upscale service and revenue growth across multiple outlets.

You will lead a team, manage schedules, monitor quality, and collaborate with culinary and front-of-house teams to deliver exceptional guest experiences in a fast-paced luxury hotel setting.

Qualifications

• Minimum 3 years of supervisory or management experience in a full-service hotel or upscale restaurant environment (Required)
• Prior hotel restaurant management experience strongly preferred
• Demonstrated experience overseeing multiple outlets or revenue centers simultaneously
• Proven track record in team leadership, scheduling, inventory management, and cost control

Responsibilities

• Plan and manage work schedules across all outlets (AM, PM, and Mid Shifts) to align with hotel occupancy, demand forecasts, and budget targets
• Conduct daily stand-up meetings and pre-shift briefings to communicate critical information including covers, VIP arrivals, menu changes, and service priorities
• Monitor outlet areas throughout each shift; take immediate corrective action to uphold service, cleanliness, and presentation standards
• Participate in the Manager on Duty (MOD) coverage program as assigned
• Ensure compliance with all hotel policies, local, state, and federal regulations, including sanitation and food safety standards
• Collaborate with front desk to coordinate In-Room Dining orders, vouchers, and events
• Lead daily stand-up meetings and department meetings to align the team and maintain morale and service consistency

Skills

Leadership

Team management

Scheduling

Inventory management

Cost control

Guest service

Education

Bachelor's degree in Hospitality Management, Business, or related field

High School diploma or equivalent

Tools

Micros POS

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Hotel PMS (PMS) experience

Job description

Pyramid Global Hospitality is seeking a seasoned Outlets Manager for the Houston Marriott Westchase. This role oversees Restaurant, Gift Shop, M Club Lounge, and In‑Room Dining, ensuring upscale service and revenue growth across multiple outlets.

You will lead a team, manage schedules, monitor quality, and collaborate with culinary and front-of-house teams to deliver exceptional guest experiences in a fast-paced luxury hotel setting.