Outlets Manager, Full-Time

Houstonian; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

The Houstonian is seeking an Outlets Manager to develop and uphold service standards across TRIBUTE Restaurant and other dining services. This role requires a focus on effective communication, financial monitoring, and presentation of menus.

The ideal candidate possesses strong customer service and relationship management skills, with a minimum of 3 years of restaurant experience and 2 years in a supervisory role. Valid certifications for TABC and Food Handlers are mandatory.

Qualifications

• Minimum 3 years of restaurant experience required.
• At least 2 years of supervisory or management experience necessary.
• Must have valid TABC and Food Handlers certifications.

Responsibilities

• Ensure effective communication between all colleagues.
• Monitor financial success of the department.
• Create and implement beverage menus.
• Ensure compliance with Health and Safety standards.

Skills

Organizational skills

Strong guest service skills

Relationship management

Understanding of wine and spirits

Ability to work in a fast-paced environment

Tools

POS system knowledge

Microsoft applications

OpenTable

Excel

UltiPro

Job description

The Outlets Manager will develop and enhance Houstonian Hotel service standards through disciplined administration of departmental Standard Operating Procedures.

Necessary skills include, but are not limited to, organizing and conducting pre-shift and departmental meetings, scheduling and directing staff in their work assignments, creating forecast and revenue reports, the budgeting process of the department by establishing clear and precise priorities for operational and capital expenditures, maintaining profitability of the outlets to support overall hotel operation, and ensuring excellent customer service.

The Outlets Manager is responsible for TRIBUTE Restaurant, In‑Room Dining, The Bar & Patio, and A la Carte. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONS

• To ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Outlets and other departments.
• To critically assess procedures, policies, and methods of operation and implement them.
• To ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs as required.
• To liaise with the kitchen to ensure that a common vision is shared.
• To create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus for special occasions.
• To liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force.
• To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
• To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards.
• To ensure the successful seasonal transition of the entire Outlets.
• To be familiar with all outlet menus and beverage lists.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Must be 18 years or older.
• Evening, weekends and all holidays availability is required.
• Ability to work and make decisions in a fast‑paced environment while maintaining professional demeanor.
• Strong guest service and relationship skills.
• Minimum 3 years restaurant experience and at least 2 years supervisory/management experience.
• Working knowledge of a POS system, preferable InfoGenesis, Microsoft applications, Open Table, Excel and UltiPro.
• Must have good knowledge of wine and spirits.

LICENSES AND/OR CERTIFICATIONS

• Must have a valid TABC and Food Handlers certifications.

PHYSICAL JOB REQUIREMENTS

• Physical Stamina: Sit for extended periods of time, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 50 lbs. on an occasional basis.
• Hearing / Speech: Must be able to effectively engage in one‑on‑one communication with guests, members, and customers and use a 2‑way radio to communicate clearly and accurately with co‑workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
• Chemicals / Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.