Luxury Spa Guest Experience Leader

Houstonian Hotel, Club & Spa

Houston (TX)

On-site

USD 85,000 - 110,000

Full time

14 days+

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Job summary

The Houstonian Hotel, Club & Spa is seeking a Guest Experience Manager for Trellis Spa to supervise front-line teams and ensure a seamless guest journey. You will lead by example on the spa floor, coach teams in real time, monitor guest feedback, and collaborate with departments to personalize service while upholding luxury standards and discretion.

Ideal candidates have 3–5 years in luxury hospitality or spa operations, demonstrated leadership, and a Bachelor's degree in Hospitality Management

Qualifications

Bachelor's degree preferred in Hospitality Management, Business, or related field.
3–5 years of luxury hospitality, spa operations, guest services, wellness, resort, or club environments required, with 2–3 years in a supervisory or managerial role.
Proven ability to lead with presence, influence, and hands-on engagement in a luxury hospitality, spa, resort, or club environment.

Responsibilities

Lead front-line teams (Front Desk, Guest Services) to deliver outstanding guest service at every touchpoint.
Maintain a consistent presence throughout the spa, ensuring an exceptional and personalized experience.
Interact with guests on the spa floor, anticipate needs, and resolve concerns promptly.
Monitor guest feedback and implement service recovery plans.
Collaborate cross-functionally with Spa Attendants, Food & Beverage, Retail, and other departments to enhance the guest experience.
Train, mentor, and coach staff to uphold luxury standards and foster engagement.