Outlets Director of Guest Experience & Revenue

The Houstonian Hotel, Club & Spa; Houston (TX); Presencial; USD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Paid time off

Employee discounts

Resumo da oferta

The Houstonian Hotel, Club & Spa in Houston, Texas, is seeking an Outlets Assistant Director to oversee dining outlets and ensure exceptional service standards. The role requires strong leadership skills and a passion for guest service, along with a keen understanding of fine dining operations.

Applicants must have a bachelor's degree, relevant restaurant management experience, and extensive knowledge of wine and spirits. This position demands effective communication, team management, and the ability to maintain high standards in fast-paced environments.

Qualificações

• Minimum 3 years of high-level fine dining restaurant experience.
• Minimum 2 years of restaurant management experience.
• Strong knowledge of wine and spirits required.
• Must have valid TABC and Food Handlers certifications.

Responsabilidades

• Ensure effective working relationships with colleagues and leaders.
• Coach, mentor, and develop outlet leadership.
• Manage guest satisfaction and resolve concerns.
• Oversee departmental budgets and forecasts.
• Enforce hotel standards and service protocols.

Conhecimentos

Organizational Skills

Guest Service Skills

Wine and Spirits Knowledge

Teamwork

Decision Making

Formação académica

Bachelor’s degree

Ferramentas

InfoGenesis

Microsoft applications

OpenTable

Excel

Descrição da oferta de emprego

The Houstonian Hotel, Club & Spa in Houston, Texas, is seeking an Outlets Assistant Director to oversee dining outlets and ensure exceptional service standards. The role requires strong leadership skills and a passion for guest service, along with a keen understanding of fine dining operations.

Applicants must have a bachelor's degree, relevant restaurant management experience, and extensive knowledge of wine and spirits. This position demands effective communication, team management, and the ability to maintain high standards in fast-paced environments.