Outlets Manager, Full-Time

The Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking an Outlets Manager to enhance service standards within the department. In this role, you will oversee TRIBUTE Restaurant, In-Room Dining, The Bar & Patio, and A la Carte, ensuring excellent customer service.

You will manage scheduling, direct staff, create revenue reports, and maintain profitability. Ideal candidates should have at least 3 years of restaurant experience, including 2 years in management, and must possess valid TABC and Food Handlers certifications.

Qualifications

• Minimum 3 years of restaurant experience, with at least 2 years in supervisory/management.
• Must have valid TABC and Food Handlers certifications.

Responsibilities

• Develop and enhance hotel service standards.
• Ensure effective communication with colleagues and leaders.
• Monitor revenues and costs for financial success.
• Create and implement beverage and food menus.

Skills

Guest service skills

Relationship skills

Decision-making

Organizational skills

Tools

POS system (InfoGenesis)

Microsoft applications

Open Table

Excel

UltiPro

Job description

Job Summary

The Outlets Manager will develop and enhance Houstonian Hotel service standards through disciplined administration of departmental Standard Operating Procedures. Necessary skills include organizing, conducting pre‑shift and departmental meetings, scheduling, directing staff in their work assignments, creating forecast and revenue reports, budgeting the department by establishing clear priorities for operational and capital expenditures, maintaining profitability of the outlets to support overall hotel operation, and ensuring excellent customer service. The Outlets Manager is responsible for TRIBUTE Restaurant, In‑Room Dining, The Bar & Patio, and A la Carte. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Essential Job Functions

• To ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Outlets and other departments.
• To critically assess procedures, policies, and methods of operation and implement them.
• To ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs as required.
• To liaise with the kitchen to ensure that a common vision is shared.
• To create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus for special occasions.
• To liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force.
• To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
• To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards.
• To ensure the successful seasonal transition of the entire Outlets.
• To be familiar with all outlet menus and beverage lists.
• Other duties as assigned.

Knowledge And Skills

• Must be 18 years or older.
• Evening, weekends and all holidays availability is required.
• Ability to work and make decisions in a fast‑paced environment while maintaining professional demeanor.
• Strong guest service and relationship skills.
• Minimum 3 years restaurant experience and at least 2 years supervisory/management experience.
• Working knowledge of a POS system, preferable InfoGenesis, Microsoft applications, Open Table, Excel and UltiPro.
• Must have good knowledge of wine and spirits.

Licenses and/or Certifications

• Must have a valid TABC and Food Handlers certifications.

Physical Job Requirements

Must be able to meet the following minimum physical requirements for at least an eight‑hour shift:

• Physical stamina: sit for extended periods, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels, speak so that others may understand, stoop, reach overhead, grasp, push, pull, move or lift up to 50 lbs. on an occasional basis.
• Hearing/Speech: effectively engage in one‑on‑one communication with guests, members, and customers and use a 2‑way radio to communicate clearly and accurately with co‑workers.
• Vision: accurately read instructions, reports, and log sheets; work with computers and PDAs in varying light conditions.
• Literacy: produce, read, and understand reports, including security, incident, and police reports; analyze and process written information from a variety of sources and communicate content of reports.
• Chemicals/Agents: work safely with chemicals according to SDS sheets and all applicable laws, codes, and regulatory requirements.