Luxury Hotel Operations Leader

1 Hotel South Beach, L.L.C.; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Starwood Hotels is seeking a seasoned Hotel Manager to lead daily operations across departments, delivering exceptional guest experiences and aligning with brand standards. The role requires strategic thinking, energetic leadership, and a commitment to operational excellence in a luxury property.

You will mentor leaders, manage the budget, monitor performance, and drive revenue through guest engagement and service excellence, while maintaining a positive, collaborative culture in a 24-hour

Qualifications

• Minimum 10 years of progressive hotel operations experience in an upper upscale and/or luxury setting.
• Prior experience as Director of Rooms or Director of Food & Beverage is required.
• A post-secondary diploma or degree is a plus.
• Excellent verbal and written communication skills.
• Willingness to meet the demands of a 24-hour operation.

Responsibilities

• Develop and communicate a hotel operations strategy aligned with brand and lead its execution.
• Establish goals to optimize performance and hold leadership teams accountable.
• Provide inspirational leadership to enact Our Brand Pillars and Good-Natured Service.
• Monitor guest feedback and performance data to optimize engagement and retention.
• Stay informed of market trends and drive new products and services.
• Identify opportunities to optimize performance and drive change.
• Identify developmental needs and provide growth opportunities for staff.
• Develop the hotel operating budget and monitor financial performance.
• Ensure proper controls and company policies are followed by all team members.
• Maintain open, collaborative relationships and ensure communication across teams.
• Recruit and develop leaders to enhance culture and capability.
• Provide coaching, counseling, mentoring, and performance reviews.
• Lead with interpersonal skills to influence and inspire sound business decisions.

Skills

Leadership

Hotel operations

Guest engagement

Budgeting

Communication

Education

Post-secondary diploma or degree

Job description

Starwood Hotels is seeking a seasoned Hotel Manager to lead daily operations across departments, delivering exceptional guest experiences and aligning with brand standards. The role requires strategic thinking, energetic leadership, and a commitment to operational excellence in a luxury property.

You will mentor leaders, manage the budget, monitor performance, and drive revenue through guest engagement and service excellence, while maintaining a positive, collaborative culture in a 24-hour