Luxury Hotel Operations Lead — Guest Experience

Park Hyatt Beaver Creek Resort & Spa; Avon (CO); Presencial; USD 82.000 - 100.000; Tempo integral

Benefícios oferecidos por esta vaga

12 Free Rooms

Discounted room rates

Friends & Family rates

401k retirement plan

Complimentary meals

Onsite fitness center

Excellent training and career growth

Resumo da vaga

Park Hyatt Beaver Creek Resort & Spa in Colorado is seeking an Assistant Director of Operations to lead daily performance and shape long-term success. You will translate the service vision into guest experiences and foster a high-performing team.

Collaborate with Resort Manager and culinary leadership, develop budgets and plans, monitor results, and drive consistent standards across food & beverage and rooms divisions.

Qualificações

• Previous hospitality management experience, ideally in a full-service or luxury hotel.
• A sincere commitment to anticipating and meeting the needs of guests and colleagues in a fast-paced environment.
• Strong verbal and written communication skills, with the poise to work effectively across teams and with guests.
• Experience with hotel systems; Opera, Micros, and HotSOS experience is preferred.
• Flexibility to work a varied schedule, including weekends and holidays.

Responsabilidades

• Support short- and long-range operational planning, ensuring hotel operations align with the property’s service standards and business goals.
• Help develop operating budgets, forecasts, marketing plans, and departmental objectives; manage performance within approved plans.
• Review operational and financial results, identify trends and opportunities, and recommend actions that strengthen the property’s performance.
• Create and refine standards, procedures, and service practices that promote consistency, efficiency, and thoughtful guest care.
• Lead and develop team members through hiring, training, coaching, recognition, performance conversations, and salary reviews.

Conhecimentos

Hospitality management experience

Guest-focused service

Strong communication (verbal & written

Ferramentas

Opera

Micros

HotSOS

Descrição da vaga

Park Hyatt Beaver Creek Resort & Spa in Colorado is seeking an Assistant Director of Operations to lead daily performance and shape long-term success. You will translate the service vision into guest experiences and foster a high-performing team.

Collaborate with Resort Manager and culinary leadership, develop budgets and plans, monitor results, and drive consistent standards across food & beverage and rooms divisions.