Assistant Director of Operations

Park Hyatt; Beaver Creek (CO); Vor Ort; USD 82.000 - 100.000; Vollzeit

Benefits dieser Stelle

Free rooms

Health benefits after 30 days

401k

Ski pass

Staff meals

Fitness center

Training and career growth

Zusammenfassung

Park Hyatt Beaver Creek is seeking an Assistant Director of Operations to lead daily performance and long-term success of our luxury hotel. You will collaborate with the Resort Manager, Director of Culinary, and department leaders to translate the service vision into exceptional guest experiences and a high-performing workplace.

The role demands sound business judgment, a genuine hospitality passion, and the ability to anticipate guests’ and colleagues’ needs while driving continuous improvement

Qualifikationen

• Previous hospitality management experience, ideally in a full-service or luxury hotel.
• Strong verbal and written communication skills, with the poise to work effectively across teams and with guests.
• Ability to anticipate guests' and colleagues' needs in a fast-paced environment.

Aufgaben

• Support short- and long-range operational planning aligned with service standards and business goals.
• Develop operating budgets, forecasts, marketing plans, and departmental objectives; manage performance within approved plans.

Kenntnisse

Leadership

Budget management

Guest relations

Strategic planning

Tools

Opera PMS

Micros

HotSOS

Jobbeschreibung

Summary At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We return trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.

Organization- Park Hyatt Beaver Creek

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We return trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.

We care for people so they can be their best.

Assistant Director of Operations

The Assistant Director of Operations helps lead the daily performance and long-term success of a luxury hotel. Working closely with the Resort Manager and Director of Culinary, as well as department leaders, this role turns the property’s service vision into consistently exceptional guest experiences and a supportive, high-performing workplace. The ideal candidate pairs sound business judgment with a genuine passion for hospitality and the ability to anticipate what guests and colleagues need.

What You’ll Do

• Support short- and long-range operational planning, ensuring hotel operations align with the property’s service standards and business goals.
• Help develop operating budgets, forecasts, marketing plans, and departmental objectives; manage performance within approved plans.
• Review operational and financial results, identify trends and opportunities, and recommend actions that strengthen the property’s performance.
• Create and refine standards, procedures, and service practices that promote consistency, efficiency, and thoughtful guest care.
• Lead and develop team members through hiring, training, coaching, recognition, performance conversations, and salary reviews.
• Oversee food and beverage operations, including payroll, reporting, forecasting, inventory, and budget management.
• Respond to guest concerns with care and sound judgment, resolving issues promptly while protecting guest satisfaction and service quality.
• Introduce and monitor practices that improve the experience of both guests and associates.
• Conduct daily property walk-throughs to confirm compliance with applicable health regulations and brand standards.
• Collaborate with hotel leaders to maintain operational readiness and deliver a polished, seamless experience throughout the property.

The starting salary for this position is $91,250.00. Actual pay will be commensurate with experience.

Why Work for Hyatt?

• 12 Free Rooms, Discounted and Friends & Family Room Rates
• Medical, Dental, Vision Insurance after 30 days (for full-time employees)
• 401k retirement savings plan
• Ski pass reimbursement!
• Complimentary meals in our employee cafeteria
• Use of the onsite fitness center
• Excellent training and career growth opportunities

Our Values:

Empathy l Integrity l Respect l Inclusion l Experimentation l Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Previous hospitality management experience, ideally in a full-service or luxury hotel.
• A sincere commitment to anticipating and meeting the needs of guests and colleagues in a fast-paced environment.
• Strong verbal and written communication skills, with the poise to work effectively across teams and with guests.
• Experience with hotel systems; Opera, Micros, and HotSOS experience is preferred.
• The ability to interpret operational information, recognize opportunities, and translate insights into practical improvements.
• Flexibility to work a varied schedule, including weekends and holidays.