Luxury Hotel Operations Director: Guest Experience & Profitability

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 150,000 - 190,000; Full time

Job summary

The Cooper, part of Beemok Hospitality Collection, seeks a Director of Operations in Charleston to oversee Rooms, F&B and guest services. You will lead, train, and motivate teams, manage budgets, and drive profitability while upholding Forbes Five-Star standards.

This role requires a track record in luxury hotel operations, strategic leadership, and a hands-on approach to delivering exceptional guest experiences across all departments, including safety and quality controls.

Qualifications

• 10+ years in hotel operations with 5+ years in executive leadership in luxury properties.
• Proven ability to manage large-scale, high-end hotel operations and drive profitability.
• Strong knowledge of Forbes Five-Star standards and related compliance.

Responsibilities

• Lead strategic planning to elevate service, efficiency, and profitability.
• Oversee all hotel departments and ensure luxury guest experiences.
• Manage operational budgets and cost controls.
• Collaborate with departments for events and sales.

Skills

Executive leadership

Financial acumen

Operations management

Guest service

Strategic planning

Communication

Problem solving

Tools

PMS

POS

Job description

The Cooper, part of Beemok Hospitality Collection, seeks a Director of Operations in Charleston to oversee Rooms, F&B and guest services. You will lead, train, and motivate teams, manage budgets, and drive profitability while upholding Forbes Five-Star standards.

This role requires a track record in luxury hotel operations, strategic leadership, and a hands-on approach to delivering exceptional guest experiences across all departments, including safety and quality controls.