Guest Room Dining Assistant Manager

The Cooper; Charleston, Northern (SC, KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

The Cooper in Charleston seeks a Room Service Assistant Manager to support the room service department, oversee deliveries to guest rooms, and uphold exceptional service, cleanliness, and presentation. You will assist with scheduling, training, and supervising staff, respond to guest inquiries, and collaborate with the Room Service Manager on menu items and promotions.

The role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Hospitality degree preferred.
• Food Handler's Certificate required.
• ServSafe Certification preferred.
• Strong leadership, communication, and guest-service skills.

Responsibilities

• Oversee room service operations with focus on guest satisfaction.
• Schedule, train, and supervise staff.
• Ensure timely delivery of food and beverages to guest rooms.
• Maintain high standards of cleanliness and presentation.
• Handle guest inquiries and resolve issues professionally.
• Collaborate with the manager to develop menus and promotions.
• Monitor costs and assist in budgeting for labor and food.

Skills

Leadership

Guest service

Communication

F&B operations

Staff supervision

Education

High school diploma or equivalent

Hospitality degree preferred

Food Handler's Certificate

ServSafe Certification preferred

Job description

Room Service Assistant Manager

At The Cooper, the Room Service Assistant Manager supports the Room Service department in overseeing all aspects of the room service operations, including the delivery of food and beverages to guest rooms, ensuring exceptional service, and maintaining high standards of quality and cleanliness. The Room Service Assistant Manager will assist in scheduling, training, and supervising staff, as well as handling guest inquiries and complaints.

Duties/Responsibilities

• Assist in managing and overseeing all room service operations.
• Help schedule, train, and supervise room service staff.
• Ensure prompt and courteous delivery of food and beverages to guest rooms.
• Assist in monitoring and maintaining high standards of quality, cleanliness, and presentation.
• Help handle guest inquiries and complaints in a professional and timely manner.
• Collaborate with the Room Service Manager to develop and implement new menu items and promotions.
• Assist in monitoring and controlling food and labor costs to meet budgetary guidelines.
• Ensure compliance with all health and safety regulations.
• Assist in maintaining inventory and ordering supplies as needed.

Required Skills/Abilities

• Previous experience in room service or food and beverage operations.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Knowledge of food and beverage operations.
• Ability to work evenings, weekends, and holidays as required.
• High school diploma or equivalent required.
• Degree in Hospitality Management or related field preferred.
• Food Handler's Certificate required.
• ServSafe Certification preferred.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.

A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.