Luxury Hotel Management Trainee (Front Office)

Bfsaulhotels

Washington (District of Columbia)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Job summary

The Hay-Adams in Washington, DC invites a management trainee to rotate through Front Office, Reservations and Housekeeping, gaining hands-on experience with the Concierge, PBX, Bell & Door staff and the Lobby Ambassador while learning the hotel’s standards of excellence.

You'll participate in daily front desk operations with the Duty Manager, handle guest relations, check-in/check-out, scheduling, payroll and training projects, and support revenue management initiatives and housekeeping

Qualifications

Education: College degree or international equivalent required.
Experience: Luxury hotel Front Office and customer service preferred; general computer experience required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Act as main contact for guests and other departments in the absence of the Duty Manager.
Ensure efficient guest check-in and check-out.
Demonstrate adherence to Front Desk and PBX policies and procedures.
Resolve guest complaints and problems in a timely fashion.
Guide and train new hires at the Front Desk and PBX; assist the Front Office Manager with payroll, scheduling and training.