Luxury Front Desk Agent – Guest Experience

The Hay-Adams; Washington (District of Columbia); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

The Hay-Adams in Washington, DC seeks a courteous Guest Service Agent to manage check-ins and check-outs, ensuring accuracy of guest information and billing. You will welcome guests, assign rooms per requests, and coordinate with bell staff to provide a seamless arrival experience.

As a frontline ambassador, you will answer calls, handle messages, and assist guests with local information and concierge duties when needed, while contributing to revenue through upselling and high standards of

Qualifications

• High School diploma or equivalent required; college degree preferred.
• Experience in luxury hotel front office is preferred.
• Strong English communication and guest service skills.

Responsibilities

• Check guests in and out accurately and efficiently.
• Greet guests and introduce bell staff; upsell suites or higher room types.
• Answer phones, take messages, and relay information promptly.
• Coordinate with management and other departments to meet guest needs.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College degree preferred

Tools

Hotel management software

Job description

The Hay-Adams in Washington, DC seeks a courteous Guest Service Agent to manage check-ins and check-outs, ensuring accuracy of guest information and billing. You will welcome guests, assign rooms per requests, and coordinate with bell staff to provide a seamless arrival experience.

As a frontline ambassador, you will answer calls, handle messages, and assist guests with local information and concierge duties when needed, while contributing to revenue through upselling and high standards of