Luxury Hotel Housekeeping Supervisor: Lead & Elevate Rooms

HHM Hospitality; New York (NY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health care coverage

Life Insurance

Disability Insurance

401k with Company match

160 hours PTO and holidays

Employee Discounts on Rooms, F&B and-R

Commuter Discounts

Staff events

Job summary

HHM Hospitality, a Soho-area hotel, seeks a Housekeeping Supervisor to support the Housekeeping Manager in leading Room Attendants and staff to uphold the hotel’s standards. You will coordinate daily assignments, inspect rooms, and ensure timely delivery of clean, well-stocked guest spaces.

Responsibilities include coaching staff, maintaining safety procedures, communicating with Front Desk, and supervising room status with Opera.

Qualifications

• Minimum 2 years of hotel housekeeping experience; supervisory experience preferred.
• Previous experience as a Room Attendant, Housekeeping Supervisor, or Floor Supervisor preferred.
• Experience with proper cleaning techniques, use of cleaning equipment and knowledge of proper chemical handling.
• A very strong eye for detail.
• Flexible hours are required, including holidays, weekends and supervisory coverage when needed.
• Proficiency in the English language, including written, verbal and reading. Multilingual is a plus.
• Basic math skills required.
• Working knowledge of common computer programs.
• Opera knowledge is a plus.
• Basic computer skills (excel, Outlook Express, Word)

Responsibilities

• Supervise and coordinate the daily activities of Room Attendants and assigned housekeeping staff.
• Assign rooms and work areas according to occupancy, departures, stayovers, staffing levels, and operational priorities.
• Inspect guest rooms, bathrooms, corridors, and assigned areas to ensure they meet hotel cleanliness and presentation standards.
• Conduct thorough inspections of cleaned rooms before releasing them as ready for occupancy.
• Ensure rooms are properly cleaned, stocked, maintained, and prepared for guest arrival.
• Follow up on room deficiencies and ensure corrective action is completed promptly.
• Coordinate room status and discrepancies with the Front Desk in a timely manner.
• Update room status in the Opera system, as required.
• Communicate with the Front Desk regarding early arrivals, late departures, extended stays, room changes, out-of-order rooms, and other room-status issues.
• Ensure VIP rooms and special-request rooms receive additional attention and are inspected prior to guest arrival.
• Respond promptly to guest requests and complaints and communicate issues to the appropriate department or manager.
• Provide hands-on assistance to Room Attendants and Housekeeping staff when necessary.
• Monitor Room Attendant productivity and ensure assigned rooms are completed within established timeframes.
• Provide coaching, training, and constructive feedback to Housekeeping staff regarding cleaning procedures, productivity, and hotel standards.
• Conduct daily pre-shift meetings and communicate important information, assignments, special requests, and operational priorities.
• Monitor attendance, call-outs, staffing levels, and daily workload and report concerns to the housekeeping management team.
• Ensure adequate supplies, linens, towels, guest amenities, and cleaning products are available on assigned floors.
• Monitor linen and supply usage and report shortages or unusual usage to management.
• Ensure housekeeping closets, equipment, and storage areas are clean, organized, and properly stocked.
• Report maintenance issues, damages, lost-and-found items, and other room conditions to the appropriate department.
• Follow up on maintenance requests to ensure rooms are returned to proper condition in a timely manner.
• Ensure all housekeeping employees follow proper safety procedures and chemical-handling requirements.
• Assist with monthly safety training and reinforce safe work practices.
• Maintain accurate housekeeping records, inspection reports, and other required documentation.
• Assist with inventory counts and ensure assigned areas are properly stocked and organized.
• Assist the Housekeeping Manager or Director of Housekeeping with daily operational tasks and special projects.
• Maintain professional communication and positive working relationships with guests and all hotel departments.
• Perform other duties as assigned by the Housekeeping Manager or Director of Housekeeping.

Skills

Hotel housekeeping

Supervisory experience

Room Attendant

Housekeeping Supervisor

Floor Supervisor

English proficiency

Tools

Opera

Excel

Outlook Express

Word

Job description

HHM Hospitality, a Soho-area hotel, seeks a Housekeeping Supervisor to support the Housekeeping Manager in leading Room Attendants and staff to uphold the hotel’s standards. You will coordinate daily assignments, inspect rooms, and ensure timely delivery of clean, well-stocked guest spaces.

Responsibilities include coaching staff, maintaining safety procedures, communicating with Front Desk, and supervising room status with Opera.