Luxury Hotel Housekeeping Director — Leadership & Impact

Four Seasons Hotels and Resorts; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dynamic Employee Culture where you are

Job summary

Four Seasons Hotels and Resorts in Atlanta is seeking a Hotel Housekeeping Supervisor to lead and train the department, manage schedules, and ensure high cleanliness standards for guest rooms and public areas.

You will handle guest requests with hospitality, monitor budgets, and coordinate with contractors, aiming to preserve the brand’s luxury guest experience in a dynamic hotel setting.

Qualifications

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Requires minimum of two years employment in a related position.
• Proven leadership and supervisory experience.
• Requires working knowledge of the Housekeeping aspect of services, policies or operations and generally learn on‑job.
• Requires the ability to operate various computer systems.
• Ability to read and speak English in a clear manner.
• Requires reading, writing and oral proficiency in the English language.

Responsibilities

• Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
• Assures effective operation of the Laundry/Valet Department. Assists the department when needed.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.

Skills

Leadership

English proficiency

Hotel/Restaurant management

Housekeeping knowledge

Computers / computer systems

Supervisory experience

Education

College degree in hotel/restaurant management

Job description

Four Seasons Hotels and Resorts in Atlanta is seeking a Hotel Housekeeping Supervisor to lead and train the department, manage schedules, and ensure high cleanliness standards for guest rooms and public areas.

You will handle guest requests with hospitality, monitor budgets, and coordinate with contractors, aiming to preserve the brand’s luxury guest experience in a dynamic hotel setting.