Luxury Guest Experience Leader

Four Seasons Hotels and Resorts; Atlanta (GA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discount

Complimentary meals

MARTA discount

Parking discount

Job summary

Four Seasons Hotel Atlanta is seeking a full-time Guest Experience Supervisor to be the primary contact for VIP guests before, during, and after their stay, delivering a seamless, personalized experience. You will anticipate needs, coordinate with Reservations, Housekeeping, Valet, Concierge and other departments, maintain guest profiles, and uphold Four Seasons Culture Standards and Brand Expectations.

Open availability is required, including weekends and holidays, to ensure exceptional service

Qualifications

• Role demands passion for excellence and a commitment to best-in-class guest experiences.
• Strong hospitality mindset and professionalism.
• Ability to engage guests across hotel departments.

Responsibilities

• Lead the execution of personalized guest experiences across hotel areas and new guest programming.
• Be a visible presence in the lobby, restaurants, and public spaces, engaging with guests and anticipating needs.
• Greet arriving and departing guests with genuine hospitality and a warm Four Seasons welcome.
• Personalize experiences by utilizing guest data to maximize recognition and satisfaction.
• Maintain detailed guest profiles and document preferences and special occasions in the system.
• Coordinate with Reservations, Housekeeping, Valet, Concierge, and other departments to fulfill guest requests prior to arrival.

Job description

Four Seasons Hotel Atlanta is seeking a full-time Guest Experience Supervisor to be the primary contact for VIP guests before, during, and after their stay, delivering a seamless, personalized experience. You will anticipate needs, coordinate with Reservations, Housekeeping, Valet, Concierge and other departments, maintain guest profiles, and uphold Four Seasons Culture Standards and Brand Expectations.

Open availability is required, including weekends and holidays, to ensure exceptional service