Luxury Hotel House Attendant — Guest Experience Pro

HSH Group / The Peninsula Hong Kong; New York (NY); On-site; USD 36,000 - 51,000; Full time

Job summary

The Peninsula seeks a House Attendant to maintain pristine guest areas and back-of-house spaces in a luxury environment in New York. You will provide warm, professional, and personalized service to guests, ensuring a seamless stay and adherence to Peninsula standards.

Responsibilities include cleaning guest hallways, service landings, and storage areas; dusting furniture and fixtures; and quickly responding to guest requests within 10 minutes.

Qualifications

• Experience in luxury hotel service is preferred.
• Ability to multi-task and work in a fast-paced environment.
• Strong English reading and verbal communication skills.

Responsibilities

• Clean guest hallways, service landings, stairwells, elevators and storage areas.
• Dust and clean furniture, mirrors, lamps, and equipment.
• Refurbish and reposition furniture; maintain cleanliness of back-of-house areas.
• Respond to guest requests within 10 minutes in a professional manner.

Skills

Luxury hotel experience

Multi-tasking

Customer service

English communication

Job description

The Peninsula seeks a House Attendant to maintain pristine guest areas and back-of-house spaces in a luxury environment in New York. You will provide warm, professional, and personalized service to guests, ensuring a seamless stay and adherence to Peninsula standards.

Responsibilities include cleaning guest hallways, service landings, and storage areas; dusting furniture and fixtures; and quickly responding to guest requests within 10 minutes.