House Attendant

HSH Group / The Peninsula Hong Kong; New York (NY); On-site; USD 36,000 - 51,000; Full time

Job summary

The Peninsula seeks a House Attendant to maintain pristine guest areas and back-of-house spaces in a luxury environment in New York. You will provide warm, professional, and personalized service to guests, ensuring a seamless stay and adherence to Peninsula standards.

Responsibilities include cleaning guest hallways, service landings, and storage areas; dusting furniture and fixtures; and quickly responding to guest requests within 10 minutes.

Qualifications

• Experience in luxury hotel service is preferred.
• Ability to multi-task and work in a fast-paced environment.
• Strong English reading and verbal communication skills.

Responsibilities

• Clean guest hallways, service landings, stairwells, elevators and storage areas.
• Dust and clean furniture, mirrors, lamps, and equipment.
• Refurbish and reposition furniture; maintain cleanliness of back-of-house areas.
• Respond to guest requests within 10 minutes in a professional manner.

Skills

Luxury hotel experience

Multi-tasking

Customer service

English communication

Job description

House Attendants are responsible for cleaning all assigned areas, including guest room floors and designated back-of-house spaces. Consistently provides warm, professional, and personalized service to guests, ensuring a seamless and positive experience throughout their stay.

Key Accountabilities:

• Clean and maintain guest hallways, service landings, stairwells, service elevators, and storage rooms.
• Dust and clean all furniture, fixtures, hallway phones, mirrors, lamps, pictures, and ice machines.
• Reposition misplaced furniture and clean service landing doors and kick plates regularly.
• Report any deficiencies, damages, recurring issues, missing or broken items, stains, or unusual circumstances to the Supervisor or Housekeeping Management.
• Implement VIP designation procedures in line with the Peninsula Service Principles and Standards.
• Forward all lost and found items to the housekeeping office or Security.
• Follow all emergency regulations and departmental policies and procedures.
• Respond to guest requests within 10 minutes, using names discreetly and presenting items professionally.

General Requirements:

• 2 to 3 years' experience in a similar role; preferably in a luxury hotel.
• Ability to multi-task, work under pressure and in a fast-paced environment.
• Ability to work as a team and with a diverse team.
• Ability to communicate and read effectively in English.
• Standing up to 8 hours and ability to lift 30lbs

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. This is a full-time union role that requires schedule flexibility and the salary for this position starts at $31.77 per hour.