Luxury House Attendant - Guest Experience Champion

HSH Group / The Peninsula Hong Kong; New York (NY); Hybrid; USD 37.000 - 51.000; Vollzeit

Zusammenfassung

The Peninsula Hong Kong is hiring a House Attendant to ensure exceptional service and seamless stays for guests. You will clean guest areas, maintain safety, and support VIP procedures with a professional, personalized approach.

Responsibilities include maintaining corridors, dusting furnishings, handling lost and found items, and promptly responding to guest requests. Must have 2–3 years in a similar luxury-hotel role and be able to lift 30 lbs.

Qualifikationen

• 2 to 3 years' experience in a similar role; preferably in a luxury hotel.
• Ability to multi-task, work under pressure and in a fast-paced environment.
• Ability to work as a team and with a diverse team.
• Ability to communicate and read effectively in English.
• Standing up to 8 hours and ability to lift 30lbs

Aufgaben

• Clean and maintain guest hallways, service landings, stairwells, service elevators, and storage rooms.
• Dust and clean all furniture, fixtures, hallway phones, mirrors, lamps, pictures, and ice machines.
• Reposition misplaced furniture and clean service landing doors and kick plates regularly.
• Report any deficiencies, damages, recurring issues, missing or broken items, stains, or unusual circumstances to the Supervisor or Housekeeping Management.
• Implement VIP designation procedures in line with the Peninsula Service Principles and Standards.
• Forward all lost and found items to the housekeeping office or Security.
• Follow all emergency regulations and departmental policies and procedures.
• Respond to guest requests within 10 minutes, using names discreetly and presenting items professionally.

Kenntnisse

English Proficiency

Multitasking

Teamwork

Physical stamina

Luxury hotel experience

Jobbeschreibung

House Attendants are responsible for cleaning all assigned areas, including guest room floors and designated back-of-house spaces. Consistently provides warm, professional, and personalized service to guests, ensuring a seamless and positive experience throughout their stay.

Key Accountabilities:

Clean and maintain guest hallways, service landings, stairwells, service elevators, and storage rooms.
Dust and clean all furniture, fixtures, hallway phones, mirrors, lamps, pictures, and ice machines.
Reposition misplaced furniture and clean service landing doors and kick plates regularly.
Report any deficiencies, damages, recurring issues, missing or broken items, stains, or unusual circumstances to the Supervisor or Housekeeping Management.
Implement VIP designation procedures in line with the Peninsula Service Principles and Standards.
Forward all lost and found items to the housekeeping office or Security.
Follow all emergency regulations and departmental policies and procedures.
Respond to guest requests within 10 minutes, using names discreetly and presenting items professionally.

General Requirements:

2 to 3 years' experience in a similar role; preferably in a luxury hotel.
Ability to multi-task, work under pressure and in a fast-paced environment.
Ability to work as a team and with a diverse team.
Ability to communicate and read effectively in English.
Standing up to 8 hours and ability to lift 30lbs

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. This is a full-time union role that requires schedule flexibility and the salary for this position starts at $31.77 per hour.