Luxury Housekeeping Attendant – Guest Experience

Hyatt Hotels Corporation; New York (NY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Hyatt Hotels Corporation in New York is seeking a detail-oriented housekeeping professional for a luxury hotel environment. You will ensure immaculate guest rooms and public areas, communicate professionally with guests and colleagues, and adapt to evolving tasks and schedules to meet business needs.

The role emphasizes reliability, punctuality, and a passion for hospitality, with opportunities to work in a fast-paced, guest-centric setting. Fluency in French is a plus.

Qualifications

• Minimum 2–3 years of housekeeping experience.
• Experience in housekeeping within a luxury hotel is an asset.
• High school diploma or equivalent preferred.
• Strong attention to detail and commitment to excellence.
• Good organizational and time-management skills.
• Positive attitude and team spirit.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of French; additional languages are an advantage.
• Passion for hospitality and guest satisfaction.

Responsibilities

• Communicate in a friendly, tactful and professional manner with guests and colleagues.
• Provide information regarding the hotel’s facilities and services.
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
• Care about your environment and make sure it is tidy and well maintained.
• Be reliable and ensure you are at work on time.
• Know your role in case of emergency such as bomb threat, flood, fire etc.
• Understand the Employee Handbook and comply with the standards it outlines.
• Carry out all professionally reasonable instruction given by your supervisor.
• Report all incidents, accidents and guest complaints in briefings.
• Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
• Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards.
• Carry out the following procedures according to established standards.
• Know and follow procedures for Uniform/Linen exchange.
• Methodically organize Uniform and Linen storage.
• Be involved in the Uniform and Linen Inventory.
• Deliver guest room linen to the pantry.
• Mend and maintain the employees\' uniforms in good order.
• Ensure any damage that may occur to any linen or uniform is followed up quickly.
• Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.
• Know and strictly follow all established cleaning procedures for: Polishing, Mopping, Shampooing, Dusting, Washing, Deep cleaning.
• Complete Room/Public Area Crew work assignment sheet.
• Know how to operate/use available Housekeeping machinery’s and chemicals according to established standard.
• Ensure the cleanliness of Public Area and Public Toilet are in standard.

Skills

Attention to detail

Time management

Team spirit

Fast-paced environment

Positive attitude

French (basic)

Education

High school diploma or equivalent

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Communicate in a friendly, tactful and professional manner with guests and colleagues.

Provide information regarding the hotel’s facilities & services.

Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

Care about your environment and make sure it is tidy and well maintained.

Be reliable and ensure you are at work on time.

Know your role in case of emergency such as bomb threat, flood, fire etc.

Understand the Employee Handbook and comply with the standards it outlines.

Carry out all professionally reasonable instruction given by your supervisor.

Report all incidents, accidents and guest complaints in briefings

Technical Expertise

Rooms

Know and strictly follow established procedures for the cleaning and set-up of guest rooms

Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards

Carry out the following procedures according to established standards

Key Procedures

- Baby Sitting

- Room Discrepancy

- Elsafe (Room Safety Box)

- Loan Item

- Shoe Shine

- Coffee & Tea Facilities

- Guest Laundry Pick-up

- AC set up

Know and follow procedures for Uniform/Linen exchange

Methodically organize Uniform and Linen storage

Be involved in the Uniform and Linen Inventory

Deliver guest room linen to the pantry

Mend and maintain the employees' uniforms in good order.

Ensure any damage that may occur to any linen or uniform is followed up quickly

Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

Public Area

Know and strictly follow all established cleaning procedures for:

- Polishing

- Mopping

- Shampooing

- Dusting

- Washing

- Deep cleaning

Complete Room/Public Area Crew work assignment sheet

Know how to operate/use available Housekeeping machinery’s and chemicals according to established standard

Ensure the cleanliness of Public Area and Public Toilet are in standard.

Qualifications

• Minimum 2- 3 years of experience
• Previous experience in Housekeeping within a luxury hotel is an asset.
• High school diploma or equivalent preferred, showcasing a basic understanding of housekeeping standards.
• Strong attention to detail and commitment to excellence.
• Good organizational and time-management skills.
• Positive attitude and team spirit.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of French; additional languages are an advantage.
• Passion for hospitality and guest satisfaction.

Grand Hyatt at SFO | San Francisco , CA , US

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