Luxury Hospitality Training Manager & Development Lead

The Peninsula Hotels; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Complimentary employee meals

Discounted parking

Discounted and complimentary roomN 0?

Spa discounts

Company-paid medical/dental/vision

Complimentary life insurance

Complimentary long-term disability

Retirement plan with company match

Job summary

The Peninsula Chicago is seeking a Training Manager to lead in-house learning and development, shaping programs across departments and ensuring alignment with luxury hospitality standards and the company’s People & Culture objectives.

You will oversee the Learning Management System, coordinate mandatory compliance training, manage annual training plans, and build departmental trainers to deliver instructor-led, online, and blended sessions for a diverse workforce.

Qualifications

• Minimum 3-5 years of Learning & Development experience, preferably within a luxury hospitality environment.
• Experience in training facilitation, leadership development, and employee development programs.
• Experience partnering with department leaders to identify training and performance improvement needs.
• Experience administering and tracking compliance training programs.
• Extensive knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.
• Familiarity with Learning Management Systems and digital learning platforms.
• Strong presentation, facilitation, organizational, and communication skills.

Responsibilities

• Management of in-house training and development function.
• Act as an in-house consultant to identify training needs with department heads for all levels based on current industry trends, business objectives, operating philosophy of the hotel, and workforce requirements.
• Develop annual Training Plan and schedule training activities according to business needs and operational priorities.
• Formulate and administer training and development policies and procedures, including orientation of new hires, mandatory training for specific roles, training required for promotion and career development, external training, and training library resources.
• Coordinate, facilitate, and track mandatory corporate and legal compliance training programs, including harassment prevention, bystander intervention, and human trafficking awareness training, ensuring timely completion and accurate recordkeeping.
• Develop and facilitate departmental trainers to deliver training programs within their respective areas.
• Design and facilitate training programs through instructor-led, online, and blended learning solutions.
• Oversee annual performance appraisal processes for line and management employees.
• Maintain and enhance the Learning Management System and training records.
• Administer learning and development programs launched by the Corporate Office.

Job description

The Peninsula Chicago is seeking a Training Manager to lead in-house learning and development, shaping programs across departments and ensuring alignment with luxury hospitality standards and the company’s People & Culture objectives.

You will oversee the Learning Management System, coordinate mandatory compliance training, manage annual training plans, and build departmental trainers to deliver instructor-led, online, and blended sessions for a diverse workforce.