Luxury Hospitality Training & Development Lead

The Inn at Little Washington; Washington (Washington County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off

401(k) retirement plan with match

On-the-job training

Employee education allowance

Employee appreciation events

Complimentary uniforms

Delicious family meals daily

Job summary

The Inn at Little Washington in Virginia invites applications for a Training and Development Manager to create, monitor, and support training programs across all departments of the Inn at Little Washington and Patty O’s Café and Bakery. In partnership with HR and department leaders, they set performance metrics, evaluate productivity, and help employees plan long-term careers.

They provide authentic coaching, direction, and support to all levels and champion onboarding, Forbes standards, and

Qualifications

• A university degree or equivalent experience required.
• Minimum of 3 years’ experience working in a managerial capacity.
• 3-5 years of prior experience working in Human Resources & Training and Development preferred.
• Excellent verbal and written communication skills.
• Experience with technology or ability to learn quickly (Microsoft Suite, email, and calendaring).
• Recruitment experience, to include full-life cycle employee support.
• Excellent time management skills with a proven ability to meet deadlines.
• Can-do attitude, receptive to feedback and expectations to be challenged.
• Ability to communicate in a language other than English, preferably Spanish.
• Prior experience working at luxury hotels and/or fine dining restaurant.
• Prior experience with Forbes Standards, Relais & Chateaux and Michelin guide.
• Experience in a teaching/learning environment to help support the fast paced development of new programs.

Responsibilities

• Manage and facilitate the New Hire Orientation.
• Manage and facilitate service training courses about Forbes Standards, 3 Star Michelin and Relais Chateaux; serve as the hotel champion for learning activities.
• Partner with operations leaders to ensure compliance and achieving Forbes audit scores above 95%.
• Create and implement 30, 60, and 90-day check-in process with new hires.
• Train new facilitators and designated department trainers; coach regularly.
• Maintain an effective standard training program and updated training manuals.
• Support new project openings including restaurants, spa, pool, and warehouse as assigned.
• Plan, design and co-facilitate training activities when needed.
• Coach managers to ensure training is conducted consistently across departments.
• Assist HR leadership in onboarding programs for leaders to ensure 90-day probation success.

Skills

Verbal communication

Written communication

Time management

Team collaboration

Can-do attitude

Spanish helpful

Education

University degree

Tools

Microsoft Office

HRIS systems

Job description

The Inn at Little Washington in Virginia invites applications for a Training and Development Manager to create, monitor, and support training programs across all departments of the Inn at Little Washington and Patty O’s Café and Bakery. In partnership with HR and department leaders, they set performance metrics, evaluate productivity, and help employees plan long-term careers.

They provide authentic coaching, direction, and support to all levels and champion onboarding, Forbes standards, and