Luxury Guest Relations & Reservations Specialist

The Inn at Little Washington

Virginia (MN)

On-site

USD 38,000 - 54,000

Full time

13 hours ago
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Benefits offered by this job

Health, vision and dental insurance (F
Paid time off
401(k) retirement plan with match
On-the-job training
Employee education allowance
Advancement potential
Flexible schedules
Employee appreciation events
Complimentary uniforms
Delicious family meals daily
Referral bonuses
Competitive pay

Job summary

The Inn at Little Washington in Virginia is seeking a Guest Relations and Reservations Agent to welcome guests, manage reservations for rooms and dining, and provide expert local recommendations. You will be the first contact, setting the tone for an exceptional guest experience and maximizing revenue through tailored recommendations.

Join a Forbes 5-Star, AAA 5-Diamond environment with on-the-job training, flexible schedules, and strong benefits.

Qualifications

  • Hospitality experience is preferred.
  • Sales background preferred.
  • At least 1 year of experience in an office setting.
  • At least 1 year of experience in guest/customer service.
  • Ability to work flexible hours including evenings, weekends, and holidays.
  • Must be well-groomed and well-presented; all visible tattoos must be covered.

Responsibilities

  • Deliver guest service in accordance with Forbes 5-Star, AAA 5-Diamond, and Michelin 3-Star Standards.
  • Manage incoming phone calls and emails related to room reservations, dinner reservations, and special requests; process online reservations and gift certificates.
  • Communicate with fellow agents to ensure daily tasks are completed and guest needs are met.
  • Complete reservation confirmations.
  • Operate several computer-based reservation systems.
  • Guide guests toward completion of a reservation by providing relevant information and answering questions.
  • Maintain uniform and grooming standards.
  • Follow written and verbal instructions and show eagerness to learn.
  • Maintain cleanliness of the department by dusting and vacuuming the office.
  • Sanitize workstations by cleaning and disinfecting desk/computer/phone.
  • Serve as an ambassador to The Inn at Little Washington in all interactions.
  • Other duties as assigned.

Skills

Hospitality experience
Sales background
Office experience
Guest/customer service
Flexible hours
Grooming standards

Tools

Microsoft Office
Chrome
Tock
ResortSuite PM

Job description

The Inn at Little Washington in Virginia is seeking a Guest Relations and Reservations Agent to welcome guests, manage reservations for rooms and dining, and provide expert local recommendations. You will be the first contact, setting the tone for an exceptional guest experience and maximizing revenue through tailored recommendations.

Join a Forbes 5-Star, AAA 5-Diamond environment with on-the-job training, flexible schedules, and strong benefits.

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