Luxury Guest Relations & Reservations Specialist

The Inn at Little Washington; Virginia (MN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, vision and dental insurance (F

Paid time off

401(k) retirement plan with match

On-the-job training

Employee education allowance

Advancement potential

Flexible schedules

Employee appreciation events

Complimentary uniforms

Delicious family meals daily

Referral bonuses

Competitive pay

Job summary

The Inn at Little Washington in Virginia is seeking a Guest Relations and Reservations Agent to welcome guests, manage reservations for rooms and dining, and provide expert local recommendations. You will be the first contact, setting the tone for an exceptional guest experience and maximizing revenue through tailored recommendations.

Join a Forbes 5-Star, AAA 5-Diamond environment with on-the-job training, flexible schedules, and strong benefits.

Qualifications

• Hospitality experience is preferred.
• Sales background preferred.
• At least 1 year of experience in an office setting.
• At least 1 year of experience in guest/customer service.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Must be well-groomed and well-presented; all visible tattoos must be covered.

Responsibilities

• Deliver guest service in accordance with Forbes 5-Star, AAA 5-Diamond, and Michelin 3-Star Standards.
• Manage incoming phone calls and emails related to room reservations, dinner reservations, and special requests; process online reservations and gift certificates.
• Communicate with fellow agents to ensure daily tasks are completed and guest needs are met.
• Complete reservation confirmations.
• Operate several computer-based reservation systems.
• Guide guests toward completion of a reservation by providing relevant information and answering questions.
• Maintain uniform and grooming standards.
• Follow written and verbal instructions and show eagerness to learn.
• Maintain cleanliness of the department by dusting and vacuuming the office.
• Sanitize workstations by cleaning and disinfecting desk/computer/phone.
• Serve as an ambassador to The Inn at Little Washington in all interactions.
• Other duties as assigned.

Skills

Hospitality experience

Sales background

Office experience

Guest/customer service

Flexible hours

Grooming standards

Tools

Microsoft Office

Chrome

Tock

ResortSuite PM

Job description

The Inn at Little Washington in Virginia is seeking a Guest Relations and Reservations Agent to welcome guests, manage reservations for rooms and dining, and provide expert local recommendations. You will be the first contact, setting the tone for an exceptional guest experience and maximizing revenue through tailored recommendations.

Join a Forbes 5-Star, AAA 5-Diamond environment with on-the-job training, flexible schedules, and strong benefits.