Luxury Reservations & Guest Experience Ambassador

Inn at Little Washington; Virginia; Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

401(k) match

On-the-job training

Education allowance

Advancement potential

Flexible schedules

Appreciation events

Uniforms

Family meals

Referral bonuses

Competitive pay

Resumo da oferta

The Inn at Little Washington in Virginia seeks a Guest Relations and Reservations Agent to act as a brand ambassador, guiding guests through room and dinner reservations and providing wealth of knowledge about local attractions. This role sets the tone for Forbes 5-Star and AAA 5-Diamond experiences.

Responsibilities include handling calls and emails, confirming reservations, coordinating with the Reservations Manager, and maintaining neat, sanitary work areas.

Qualificações

• Experience in hospitality or guest services is preferred.
• Experience in an office setting is expected.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Must communicate with guests in a pleasant and professional manner.

Responsabilidades

• Deliver guest service in accordance with Forbes 5-Star, AAA 5-Diamond, and Michelin 3-Star Standards.
• Manage incoming calls and emails related to reservations, dinners, and special requests.
• Coordinate with team to complete daily tasks and guest needs.
• Complete reservation confirmations and operate reservation systems.
• Guide guests toward appropriate reservations and provide information about local activities.

Conhecimentos

Guest relations

Reservations

Hospitality experience

Office setting

Customer service

Multi-tasking

Communication

Bilingual (Spanish/French)

Ferramentas

ResortSuite PMS

Microsoft Office

Descrição da oferta de emprego

The Inn at Little Washington in Virginia seeks a Guest Relations and Reservations Agent to act as a brand ambassador, guiding guests through room and dinner reservations and providing wealth of knowledge about local attractions. This role sets the tone for Forbes 5-Star and AAA 5-Diamond experiences.

Responsibilities include handling calls and emails, confirming reservations, coordinating with the Reservations Manager, and maintaining neat, sanitary work areas.