Training And Development Manager

The Inn at Little Washington; Washington (Washington County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off

401(k) retirement plan with match

On-the-job training

Employee education allowance

Employee appreciation events

Complimentary uniforms

Delicious family meals daily

Job summary

The Inn at Little Washington in Virginia invites applications for a Training and Development Manager to create, monitor, and support training programs across all departments of the Inn at Little Washington and Patty O’s Café and Bakery. In partnership with HR and department leaders, they set performance metrics, evaluate productivity, and help employees plan long-term careers.

They provide authentic coaching, direction, and support to all levels and champion onboarding, Forbes standards, and

Qualifications

• A university degree or equivalent experience required.
• Minimum of 3 years’ experience working in a managerial capacity.
• 3-5 years of prior experience working in Human Resources & Training and Development preferred.
• Excellent verbal and written communication skills.
• Experience with technology or ability to learn quickly (Microsoft Suite, email, and calendaring).
• Recruitment experience, to include full-life cycle employee support.
• Excellent time management skills with a proven ability to meet deadlines.
• Can-do attitude, receptive to feedback and expectations to be challenged.
• Ability to communicate in a language other than English, preferably Spanish.
• Prior experience working at luxury hotels and/or fine dining restaurant.
• Prior experience with Forbes Standards, Relais & Chateaux and Michelin guide.
• Experience in a teaching/learning environment to help support the fast paced development of new programs.

Responsibilities

• Manage and facilitate the New Hire Orientation.
• Manage and facilitate service training courses about Forbes Standards, 3 Star Michelin and Relais Chateaux; serve as the hotel champion for learning activities.
• Partner with operations leaders to ensure compliance and achieving Forbes audit scores above 95%.
• Create and implement 30, 60, and 90-day check-in process with new hires.
• Train new facilitators and designated department trainers; coach regularly.
• Maintain an effective standard training program and updated training manuals.
• Support new project openings including restaurants, spa, pool, and warehouse as assigned.
• Plan, design and co-facilitate training activities when needed.
• Coach managers to ensure training is conducted consistently across departments.
• Assist HR leadership in onboarding programs for leaders to ensure 90-day probation success.

Skills

Verbal communication

Written communication

Time management

Team collaboration

Can-do attitude

Spanish helpful

Education

University degree

Tools

Microsoft Office

HRIS systems

Job description

Located in the picturesque town of Washington, Virginia.

30 minutes from Culpeper, Front Royal, and Warrenton, Virginia
40 minutes from Gainesville and Stephen City, Virginia
Just a bit over an hour from Reston and Loudoun County, Virginia

We offer:

• Health, vision and dental insurance (full time employees)


• Paid time off (Full time employees)


• 401(k) retirement plan with match


• On-the-job training


• Employee education allowance


• Employee appreciation events


• Complimentary uniforms


• Delicious family meals daily prepared by the chefs


• Competitive pay

SUMMARY

The Training and Development Manager is responsible for creating, monitoring,and supporting training programs for all departments of the Inn at LittleWashington and Patty O’s Café and Bakery. In addition, in partnership with HRand department leaders, they set performance metrics, evaluate productivity,and help employees create long-term career plans within our organization. Theyprovide authentic, impactful coaching, direction, and support to all levels ofthe Inn at Little Washington and Patty O’s Café and Bakery.

Duties /Responsibilities

Onboarding

• Manages and facilitates the New HireOrientation.


• Manages and facilitates service trainingcourses about Forbes Standards, 3 Star Michelin and Relais Chateaux. Serveas the hotel champion promoting and creating learning activities to ensureemployees learn and act on these standards every day.


• Partner with operations leaders toensure compliance and obtaining over 95% scores with the Forbes audit.


• Create and implement the 30, 60 and90-day check-in process with new hires. Support the managers and ensurecompliance and timeline with these check-ins to ensure retention andengagement.


• Trains new facilitators and/ordesignated department trainers. Meet regularly with them to providecoaching.


• Manages an effective standardstraining program and ensures Standards Training Manuals are updatedregularly and training checklists are turned in for new hires.


• Support new project openingsincluding restaurants, spa, pool, warehouse, and other projects asassigned.

OperationalLearning

• Partners with hotel management teamto determine performance gaps and advise on actions that are likely tomeet those needs.


• Plans, design and co-facilitatetraining activities if/when training is part of the solution.


• Coach managers to ensure thenecessary training and learning is conducted in departments on aconsistent basis.

Managementand Leadership training

• Partners with HR Leadership create andimplement new onboarding programs for leaders to ensure they are given theknowledge and skills to successfully complete their 90-day probationary.


• Help designing, facilitate and/orcoaches others to facilitate management / compliance training programs.


• Assists Managers with writing theirdevelopment plans, ensuring the contents are focused on experience-basedlearning.


• Provide support to Managers in creatingtheir annual business goals.


• Assist and attend Job Fairs organizedby local colleges and community outreach organizations.

Compliance

• In collaboration with People &Culture leadership, manages all compliance and safety training related tothe property.

General

• SupportHR Department with projects, events, and other administrative tasks, asassigned.


• Conductan Annual Learning needs assessment to determine the training goals for theproperty. Create and implement a training plan based on those goals.


• Designssolutions for learning needs by rapidly creating and developing learningprograms (or blended Learning programs) that target performance gaps andmanagement competencies.


• Preparesand maintain a monthly training calendar.


• Evaluatesthe effect of training programs and initiatives through measuring results andmonitoring behavioral change.


• Partner with DHR and Director of Financeto determine annual training budget. Adheres to the annual budget for alltraining programs, initiatives, and learning resources.


• Stay up to date regarding learning anddevelopment trends.


• Serve as the hotel Champion forproperty-wide change initiatives, including service initiatives, Company-widechange initiatives, and other large-scale projects related to learning anddevelopment.


• Monitor compliance with Annual trainingplan for all employees.


• Assist with the development of strategicplans.


• Assigningonline training to new employees and annual training certifications through theHRIS system. Monitor and track compliance with these trainings.


• Actively pursues personal growth inthe areas of training and learning, pursuing certifications or expertisein a learning discipline.


• Develop, implement, and monitortraining programs within all areas of the property.


• Attend pre-shift meetings (alldepartments) to present training and standard updates.


• Develop multimedia visual aids andpresentations. Create testing and evaluation processes- in partnership witheach department. Monitor progress, provide feedback and training metrics.


• Provide support to set up classroomtraining, demonstrations, on-the-job training, meetings, conferences, andworkshops, servsafe classes, TIPS classes, and professional development.

QUALIFICATIONS

Required

• A university degree or equivalentexperience required.


• Minimum of 3 years’ experience working ina managerial capacity.


• 3-5 years of prior experience working in Human Resources &Training and Development preferred.


• Excellent verbal and written communication skills.


• Experience with technology orability to learn quickly to include Microsoft Suite, email, andcalendaring.


• Recruitment experience, toinclude full-life cycle employee support.


• Excellent time managementskills with a proven ability to meet deadlines.


• Can-do attitude, receptive tofeedback and expectation to be challenged- and to meet those challenges.


• Ability to communicatein a language other than English, preferably Spanish.


• Prior experienceworking at luxury hotels and/or fine dining restaurant.


• Prior experience withForbes Standards, Relais and Chateaux and Michelin guide.


• Experience in ateaching/learning environment to help support the fast paced, upcomingdevelopment of new programs & educational opportunities for employees.

SKILLS

• Ability to input andretrieve computer data.


• Ability to workindependently and as part of a team with intuition to communicate informationthat affects all team members.


• Ability to quicklylearn new programs and troubleshoot system problems.


• Ability to collaboratewith training system administrator to resolve issues and find solutions.


• Ability to multi-taskand ask for help when needed.


• Ability to use goodjudgment and maintain discretion and diplomacy while performing job duties.


• Ability to promote apositive and supportive environment with employees, HR team members, and directsupervisor.


• Ability to remaincalm, courteous, and helpful.


• Ability to communicateand express personal needs upon demand of environment.


• Ability to prioritize,organize and follow-up.


• Ability to maintainconfidentiality of all staff and Inn information.


• Ability to makesuggestions to improve systems and processes based on experience.


• Ability to workcohesively with other departments.


• High energy, positiveand polished demeanor.

Physical Requirements:

• Prolonged periods ofsitting at a desk and working on a computer.


• Able to stand up forlonger periods.


• Must be able to lift tofifteen pounds at times.

The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws