Luxury Hospitality Training & Development Lead

The Peninsula Hotels; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

10 vacation days per year

9 paid holiday days per year

5 Chicago Paid Sick Leave days peryear

5 Chicago Paid Leave days per year

Complimentary employee meals

Discounted parking

Discounted and complimentary room Nigh

50% restaurant discount

50% spa discount

25% spa retail

80% company-paid medical, dental and

Complimentary life insurance

Complimentary long-term disability

Retirement plan with 5% company match

Job summary

The Peninsula Hotels in Chicago is seeking a Training Manager to lead the in-house Learning & Development program and support People & Culture objectives. You will partner with department heads to identify training needs and align initiatives with luxury hospitality standards.

Responsibilities include designing the annual Training Plan, managing the LMS and records, coordinating mandatory compliance training, and overseeing performance appraisals across the organization.

Qualifications

• Minimum 3-5 years of Learning & Development experience, preferably within a luxury hospitality environment.
• Experience in training facilitation, leadership development, and employee development programs.
• Experience partnering with department leaders to identify training and performance improvement needs.
• Experience administering and tracking compliance training programs.
• Extensive knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint; Familiarity with Learning Management Systems and digital learning platforms.

Responsibilities

• Manage in-house training and development function.
• Act as in-house consultant to identify training needs with department heads for all levels.
• Develop annual Training Plan and schedule training activities.
• Formulate and administer training policies, including orientation, mandatory training, and career development.
• Coordinate, facilitate, and track mandatory corporate and legal compliance training programs.
• Develop and facilitate departmental trainers for training programs.
• Design and facilitate instructor-led, online, and blended learning solutions.
• Oversee annual performance appraisal processes for staff and management.
• Maintain and enhance the Learning Management System and training records.
• Administer corporate training initiatives launched by the Corporate Office.

Skills

Learning & Development

Training facilitation

Leadership development

Employee development programs

Training needs analysis

Compliance training

Microsoft Office

PowerPoint

LMS

Communication

Tools

Microsoft Office

Learning Management System

Job description

The Peninsula Hotels in Chicago is seeking a Training Manager to lead the in-house Learning & Development program and support People & Culture objectives. You will partner with department heads to identify training needs and align initiatives with luxury hospitality standards.

Responsibilities include designing the annual Training Plan, managing the LMS and records, coordinating mandatory compliance training, and overseeing performance appraisals across the organization.