Luxury Hotel Training & Development Manager

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits package

401(k) with company match

Complimentary employee meals

Discounted parking

Discounted room nights

Job summary

The Peninsula Chicago is seeking a Training Manager to lead its Learning & Development function. You will partner with department heads to assess needs, develop annual training plans, and deliver programs across instructor-led, online, and blended formats in a luxury hospitality setting.

You will oversee compliance training, performance appraisals, and the Learning Management System while supporting career development and a high-performance culture.

Qualifications

• Minimum 3-5 years of Learning & Development experience, preferably within luxury hospitality.
• Experience in training facilitation, leadership development, and employee development programs.
• Experience partnering with department leaders to identify training and performance improvement needs.
• Experience administering and tracking compliance training programs.
• Extensive knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.

Responsibilities

• Manage in-house training and development function.
• Act as in-house consultant to identify training needs with department heads for all levels.
• Develop annual Training Plan and schedule activities.
• Formulate and administer training policies, including orientation and mandatory training.
• Coordinate, facilitate, and track mandatory corporate and legal compliance trainings.
• Develop and facilitate departmental trainers for delivering programs.
• Design and deliver training via instructor-led, online, and blended learning.
• Oversee annual performance appraisal processes for staff.
• Maintain Learning Management System and training records.
• Administer learning programs launched by Corporate Office.

Skills

Learning & Development

Training facilitation

Leadership development

Employee development

Department partnership

Compliance training

MS Office

LMS

Digital learning platforms

Presentation skills

Tools

Microsoft Office

Learning Management System (LMS)

Digital learning platforms

Job description

The Peninsula Chicago is seeking a Training Manager to lead its Learning & Development function. You will partner with department heads to assess needs, develop annual training plans, and deliver programs across instructor-led, online, and blended formats in a luxury hospitality setting.

You will oversee compliance training, performance appraisals, and the Learning Management System while supporting career development and a high-performance culture.