Luxury Hospitality Shift Lead: Elevate Guest Service

LAZ Parking; Los Angeles (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Tips available at select locations

Growth and advancement opportunities

PayActive – Access up to 50% of earned

Paid training

Refer a Friend & Earn $150

Work with prestigious clients

Job summary

LAZ Parking is seeking experienced Shift Leads to support luxury hotel, commercial, residential, and healthcare accounts across Los Angeles. You will set the tone for operations, mentor frontline staff, and ensure each guest interaction reflects high standards.

This full-time role requires at least 2 years of supervisory experience and hospitality know-how. Competitive pay, tips at select locations, paid training, and advancement opportunities are offered.

Qualifications

• Minimum 2 years of supervisory or leadership experience.
• Hospitality experience required (hotel, restaurant, luxury residential, guest services, healthcare hospitality, retail hospitality, or similar environments).
• Strong customer service experience required.
• Previous valet, parking, transportation, or guest service experience preferred.

Responsibilities

• Lead, mentor, and support valet and guest service team members.
• Ensure exceptional hospitality and customer service standards are maintained at all times.
• Create a welcoming and professional environment for guests, residents, visitors, and clients.
• Coach and train team members on service expectations, procedures, and operational best practices.
• Resolve guest concerns with professionalism, urgency, and empathy.
• Promote a culture of hospitality, teamwork, and accountability.
• Support staffing, scheduling, and daily operational needs.
• Assist with revenue reporting, audits, and other operational tasks as needed.
• Monitor guest interactions and identify opportunities to enhance the customer experience.
• Assist with valet operations, traffic flow, luggage assistance, and vehicle retrieval when necessary.
• Partner with management to improve processes and uphold client expectations.

Skills

Leadership

Customer service

Team mentorship

Hospitality

Problem solving

Education

High School Diploma or GED

Job description

LAZ Parking is seeking experienced Shift Leads to support luxury hotel, commercial, residential, and healthcare accounts across Los Angeles. You will set the tone for operations, mentor frontline staff, and ensure each guest interaction reflects high standards.

This full-time role requires at least 2 years of supervisory experience and hospitality know-how. Competitive pay, tips at select locations, paid training, and advancement opportunities are offered.