Hotel Operations & Service Manager

LAZ Parking; Providence (RI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coaching & resources

Employee Assistance Program (EAP)

Smoking cessation program

401(k) with Employer Match

Medical, dental, vision plans

Job summary

LAZ Parking is seeking an Assistant Hospitality Manager to support the Hospitality Manager in delivering exceptional hotel-related services. You will oversee financial, operational, safety and service outcomes, while guiding Shift Leads and frontline staff to meet client expectations.

The role emphasizes revenue optimization, cost control and high customer satisfaction in a fast-paced environment that values safety and teamwork.

Qualifications

• Bachelor’s Degree or equivalent work experience desired.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
• Previous supervisory or management experience is preferred.
• Valid driver’s license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint and General Microsoft Office Applications.

Responsibilities

• Responsible for the financial, operational, safety and service-related success at their hotel.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.
• Attend daily stand up meetings and resume meetings scheduled by client.

Skills

Customer service

Leadership

Communication

Problem solving

Conflict resolution

Multitasking

Team building

Interpersonal skills

Urgency

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

LAZ Parking is seeking an Assistant Hospitality Manager to support the Hospitality Manager in delivering exceptional hotel-related services. You will oversee financial, operational, safety and service outcomes, while guiding Shift Leads and frontline staff to meet client expectations.

The role emphasizes revenue optimization, cost control and high customer satisfaction in a fast-paced environment that values safety and teamwork.