Luxury Hospitality Experience Lead

Socket.dev; Calistoga (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Job summary

Sterling Vineyards in Napa Valley seeks an experienced Luxury Experiences Assistant Hospitality Manager to lead a premium guest experience at the Hilltop Tasting Room. You will coach a hospitality team, deliver elevated service, and drive direct-to-consumer sales while maintaining brand story and luxury standards.

You will oversee premium experiences, collaborate with Marketing and Culinary teams, and coach staff to meet guest expectations.

Qualifications

• Minimum 4+ years in DTC wine sales or guest service.
• Experience leading teams of 15+.
• Strong wine knowledge and guest education.
• Proficient with MS Office, POS, and reservation systems.

Responsibilities

• Lead a team of ~20 Hospitality Sales Associates to hit revenue and engagement goals.
• Maintain cost controls, inventory, and sales incentives.
• Uphold guest service standards and resolve concerns.
• Oversee premium experiences, including food and wine pairings.
• Partner with Marketing, Operations, Retail, and Culinary on programming.
• Recruit, train, schedule, mentor and evaluate team members.
• Manage daily operations including opening/closing, cash handling, POS support, compliance.
• Support local hospitality partnerships and wine club events.
• Travel occasionally.

Skills

DTC wine sales

Guest service

Team leadership

Wine knowledge

MS Office / POS

Reservation systems

Communication

Job description

Sterling Vineyards in Napa Valley seeks an experienced Luxury Experiences Assistant Hospitality Manager to lead a premium guest experience at the Hilltop Tasting Room. You will coach a hospitality team, deliver elevated service, and drive direct-to-consumer sales while maintaining brand story and luxury standards.

You will oversee premium experiences, collaborate with Marketing and Culinary teams, and coach staff to meet guest expectations.