Assistant Hospitality Manager

Socket.dev; Calistoga (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Job summary

Sterling Vineyards in Napa Valley seeks an experienced Luxury Experiences Assistant Hospitality Manager to lead a premium guest experience at the Hilltop Tasting Room. You will coach a hospitality team, deliver elevated service, and drive direct-to-consumer sales while maintaining brand story and luxury standards.

You will oversee premium experiences, collaborate with Marketing and Culinary teams, and coach staff to meet guest expectations.

Qualifications

• Minimum 4+ years in DTC wine sales or guest service.
• Experience leading teams of 15+.
• Strong wine knowledge and guest education.
• Proficient with MS Office, POS, and reservation systems.

Responsibilities

• Lead a team of ~20 Hospitality Sales Associates to hit revenue and engagement goals.
• Maintain cost controls, inventory, and sales incentives.
• Uphold guest service standards and resolve concerns.
• Oversee premium experiences, including food and wine pairings.
• Partner with Marketing, Operations, Retail, and Culinary on programming.
• Recruit, train, schedule, mentor and evaluate team members.
• Manage daily operations including opening/closing, cash handling, POS support, compliance.
• Support local hospitality partnerships and wine club events.
• Travel occasionally.

Skills

DTC wine sales

Guest service

Team leadership

Wine knowledge

MS Office / POS

Reservation systems

Communication

Job description

About Us

Treasury Wine Estates (TWE) is one of the world's largest wine companies, and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE, we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched and joyful communities.

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world's most desirable luxury wine company - known for the experiences we create for our consumers, customers, partners, suppliers and our people. Learn more about our people promise and our renowned portfolio of global brands.

About Sterling Vineyards

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.

About the Role

As the Luxury Experiences Assistant Hospitality Manager at our Hilltop Tasting Room, you will lead a high-performing hospitality team delivering elevated guest experiences in one of Sterling's most distinctive settings. This role oversees premium food and wine experiences, ensuring exceptional service, compelling storytelling, and luxury hospitality standards.

You will coach and develop Hospitality Associates to deliver personalized service while achieving direct-to-consumer sales goals. As a frontline leader, you will oversee service execution, team performance, and daily operations, creating memorable guest experiences that strengthen Sterling's reputation as a premier Napa Valley destination.

Responsibilities

• Lead, coach, and motivate a team of ~20 Hospitality Sales Associates to achieve DTC revenue, wine club conversion, data capture, and AOV goals.
• Maintain cost controls, inventory, and sales incentives.
• Uphold guest service standards; engage with guests and resolve concerns.
• Oversee premium experiences, including food and wine pairings and elevated service training.
• Partner with Marketing, Operations, Retail, and Culinary teams on programming and guest experiences
• Recruit, train, schedule, mentor and evaluate team members.
• Manage daily operations including opening/closing procedures, cash handling, POS support, and compliance requirements
• Support local hospitality partnerships, special events, and wine club engagement

About You

• You thrive in a fast-paced hospitality environment and enjoy leading sales-focused teams.
• You bring 4+ years of DTC wine sales or guest service experience with a track record of achieving goals.
• You have experience leading teams of 15+ and developing high-performing employees.
• You possess strong wine knowledge and can confidently educate guests.
• You are organized, self-motivated, and comfortable managing daily operations.
• You communicate effectively and are proficient with MS Office, POS, and reservation systems.
• You are available to work weekends and holidays and represent the brand professionally.
• You can lift 40 lbs., are at least 21 years of age, and can travel occasionally.

Why you'll love it here

Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are at TWE. We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here.

Benefits depend on your work category and may include

• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a "