Luxury Home Delivery Scheduler — Elevate Customer Experience

RH; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

RH in Tampa, FL is seeking a Scheduling Associate to deliver a luxury home delivery scheduling experience. You will handle calls and emails to arrange delivery appointments, ensuring courteous, timely and accurate service.

The role requires poise with high‑end clients, strong problem-solving, and the ability to work a flexible schedule, including evenings and weekends. You will collaborate with teams to resolve issues and uphold RH’s standards of excellence.

Qualifications

• Customer service experience required.
• Ability to interact with high-end customers with poise and discretion.
• Strong technical aptitude and comfort navigating multiple systems.
• Resilient, resourceful and able to excel under pressure.
• Proactive, organized and detail-oriented.
• Clear communication, with strong listening, verbal and written skills.
• Flexible schedule including evenings, weekends and overtime as needed.
• Background check required.

Responsibilities

• Represent the RH brand through an elevated scheduling experience.
• Field inbound and outbound calls to set up home delivery appointments.
• Provide in-the-moment solutions for complex customer scenarios.
• Collaborate with internal and external partners to resolve challenges.
• Meet or exceed performance standards and follow company policies.
• Maintain accurate scheduling records and data entry.

Skills

Customer service

Poise with high-end clients

Multi-system navigation

Resilient under pressure

Organized and detail-oriented

Effective communication

Flexible schedule

Background check

Job description

RH in Tampa, FL is seeking a Scheduling Associate to deliver a luxury home delivery scheduling experience. You will handle calls and emails to arrange delivery appointments, ensuring courteous, timely and accurate service.

The role requires poise with high‑end clients, strong problem-solving, and the ability to work a flexible schedule, including evenings and weekends. You will collaborate with teams to resolve issues and uphold RH’s standards of excellence.