Home Delivery Scheduling Associate

brobstongroup.com - Jobboard; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Brobston Group is hiring a Home Delivery Scheduling Associate in Tampa, Florida. The position involves coordinating delivery appointments and ensuring a luxury customer experience through effective communication. You'll handle scheduling issues and collaborate with various departments to maintain performance standards.

Ideal candidates have customer service experience and technical aptitude, are organized and detail-oriented, and can work flexible hours, including weekends.

Qualifications

• Customer service experience preferred, especially with high-end customers.
• Strong technical ability to navigate multiple systems.
• Organized and detail-oriented with resilience under pressure.

Responsibilities

• Field inbound and place outbound calls to schedule home delivery appointments.
• Provide high-touch customer service and solutions for delivery scenarios.
• Collaborate with partners to resolve scheduling issues.
• Maintain metrics and comply with company policies.

Skills

Customer service experience

Technical aptitude

Effective communication

Detail-oriented

Strong listening skills

Job description

Summary

The Home Delivery Scheduling Associate coordinates delivery appointments and provides a luxury customer experience through phone and email communication. This role supports centralized scheduling operations, resolving complex scenarios with urgency and professionalism. The associate collaborates with internal and external partners to ensure timely, accurate delivery arrangements and maintain performance standards.

Responsibilities

• Field inbound and place outbound calls to schedule home delivery appointments
• Provide high-touch customer service and in-the-moment solutions for complex delivery scenarios
• Collaborate with operations, logistics, and external partners to resolve scheduling issues
• Maintain performance metrics and comply with company policies and procedures

Requirements

• Customer service experience preferred with poise and confidence interacting with high-end customers
• Strong technical aptitude and ability to navigate multiple systems
• Resilient under pressure, proactive, organized, and detail-oriented
• Effective verbal and written communication and strong listening skills
• Ability to work a flexible schedule including evenings, weekends, and mandatory overtime; must pass a background check