Luxury HOA Front Desk Concierge – San Francisco

Lever, Inc.; San Francisco (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth

Team culture

Job summary

Action Property Management is seeking a full-time Front Desk Associate for Union House in San Francisco. The role requires delivering exceptional service, welcoming residents, and supporting lobby operations in a luxury HOA setting.

Responsibilities include front desk upkeep, concierge services, mail handling, and resolving resident inquiries while upholding governing documents and community standards.

Qualifications

• Must be over 18 years of age and pass a pre-employment background check and drug screening
• At least 6 months of customer service experience; hospitality, luxury retail or fine dining preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Skills

Customer service

Job description

Action Property Management is seeking a full-time Front Desk Associate for Union House in San Francisco. The role requires delivering exceptional service, welcoming residents, and supporting lobby operations in a luxury HOA setting.

Responsibilities include front desk upkeep, concierge services, mail handling, and resolving resident inquiries while upholding governing documents and community standards.