Front Desk Associate- Union House

Action Property Management; San Francisco (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training

Career growth

Team culture

Job summary

Action Property Management is hiring a full-time Front Desk Associate for Union House in San Francisco to deliver premium service to residents in a luxury HOA setting.

You will greet residents, coordinate packages, manage lobby operations, and support the property team while upholding our standards of integrity, professionalism and care.

Qualifications

• Must be over 18 years old and pass background/drug checks.
• At least 6 months of customer service experience; hospitality/retail/dining preferred.
• Hospitality management students or recent grads are highly desired.
• Polished and professional appearance and demeanor.
• Upbeat, positive team player attitude.
• Strong judgment and solutions-oriented approach.
• Proactive customer service mindset.

Responsibilities

• Represent Action Property Management and the Association with 5-star customer service.
• Maintain front desk, lobby, and main elevators appearance.
• Monitor lobby activity and manage access control.
• Provide concierge services and handle daily activity reports.
• Answer calls, receive and distribute resident parcels.
• Address resident/guest concerns and questions.
• Demonstrate understanding of governing documents.

Skills

Customer service

Team player

Professional appearance

Problem solving

Proactive service

Education

Hospitality management studies

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a full-time Front Desk Associate to join our team at our luxury association, Union House , located in San Francisco.

Compensation:

$26.00- $29.00 Per Hour (Depending on Experience)

Schedule:

Monday-Friday, 5:30 AM - 2:30 PM

Job Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Qualifications / Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Why Join Action?

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.