Luxury High Jewelry Client Relations Coordinator

Richemont Iberia SL; New York (NY); On-site; USD 41,000 - 47,000; Full time

Job summary

Cartier North America is seeking a High-Jewelry Client Coordinator to support U.S. & Canada retail teams by conducting in-depth client research, maintaining client databases, and coordinating multi-market sponsorships, tours, and gifting programs.

The role involves event planning, VIP client engagement, and close collaboration with the HE Experience Team to deliver multi-market initiatives while ensuring data privacy and accurate client communications across boutiques.

Qualifications

• Bachelor’s Degree.
• 1–3 years of related experience.
• Previous experience in jewelry industry is preferred.
• Excellent computer skills (PowerPoint & Excel).
• Emphasis on detail and excellent organizational skills.
• Excellent verbal and written communication skills.
• Excellent problem-solving and analytical skills.
• Ability to multi-task, work independently and with a team.

Responsibilities

• Support the boutique network in their daily Retail needs, including in-depth client research, Wealth-X requests, SA reassignments, etc.
• Maintain the Salesforce database by initiating reassignments, identifying relationships, merging accounts, verifying boutique relationships, and submitting multimarket validations with HQ.
• Assist with creating and updating the HE Client Development file & evaluating the monthly HE sales to identify new client potential.
• Assist with bespoke EIP, VVIP & VIP sponsorship initiatives by gathering regional submissions, updating files, coordinating payments with the HE Experience Team, and tracking results.
• Arrange local and international VIP boutique tours and appointment requests, liaising with the HE Experience Team as needed.
• Assist with High-End Holiday Gifting and cultural occasions by gathering client submissions and ensuring compliance with PII rules.
• Assist with the allocation of High Jewelry event books and other arts & culture publications, including gathering submissions, ensuring PII compliance, and confirming distribution to clients, High Jewelry Experts, and boutiques across the network.
• Assist with the HJ Client Book project, including the creation and updates of the Archives and client books.
• Assist with the client strategy for local and international HJ & Watch events.
• Gather all Regional client data, ensuring PII accuracy and managing project deadlines for client data extraction, client submissions approvals, and multi-market validations.
• Manage the CVIP tool, including client Wishlist & approvals, client confirmations, PV schedules, and galas.
• Create all client biographies for events.
• Manage the watch client submission form, including downloading submissions by wave, creating and updating the master file with all nominations, and checking for multi-market validations.
• Laise with the Client Engagement and Retail Partner teams to track results and analyze client allocation at year-end.
• Track daily watch requests across the network and assist with validation.
• Assist with the NSO Watch Client Allocation strategy.
• Manage the watch submission form, gather all NSO nominations, and check for multi-market validations.
• Assist with client arbitration and client approval communication.
• Assist with following up on approved NSO projects to ensure timely completion and that all parties involved are informed of the latest updates.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Problem solving

Teamwork

Multi-tasking

Travel flexibility

Education

Bachelor's Degree

Tools

PowerPoint

Excel

Job description

Cartier North America is seeking a High-Jewelry Client Coordinator to support U.S. & Canada retail teams by conducting in-depth client research, maintaining client databases, and coordinating multi-market sponsorships, tours, and gifting programs.

The role involves event planning, VIP client engagement, and close collaboration with the HE Experience Team to deliver multi-market initiatives while ensuring data privacy and accurate client communications across boutiques.