Luxury Guest Services Manager – Valet & Operations

Evolution Parking and Guest Services; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading guest service provider in Jacksonville, Florida is seeking an experienced Guest Services Manager. This role involves overseeing all parking operations, ensuring compliance with guest service standards, and managing team performance. The ideal candidate will have at least 2 years in a management position and strong customer service skills. Responsibilities include recruiting new talent, maintaining client relationships, and adhering to budgetary guidelines. Opportunities for advancement are available within the company.

Qualifications

• Associates Degree, High School Diploma or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Responsibilities

• Oversee all aspects of parking operations including valet parking.
• Manage team performance and foster client relationships.
• Ensure compliance with guest service standards and safety protocols.
• Recruit and onboard new talent for team growth.
• Review and submit accurate payroll bi-weekly.

Skills

Strong customer service and client relationship skills

Excellent oral and written communication skills

Strong technology proficiency

Strong organizational skills

Attention to detail and multitasking

Education

Associates Degree, High School Diploma or GED

Tools

HRIS platforms, such as ADP

Job description

A leading guest service provider in Jacksonville, Florida is seeking an experienced Guest Services Manager. This role involves overseeing all parking operations, ensuring compliance with guest service standards, and managing team performance. The ideal candidate will have at least 2 years in a management position and strong customer service skills. Responsibilities include recruiting new talent, maintaining client relationships, and adhering to budgetary guidelines. Opportunities for advancement are available within the company.