Luxury Guest Services Manager — Lead a World‑Class Team

Four Seasons Hotels Ltd; Philadelphia (Philadelphia County); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Free room nights

Complimentary meals during shifts

Uniforms and dry cleaning

Health benefits

Parking access

Fitness membership

Zusammenfassung

Four Seasons Hotel Philadelphia seeks an Assistant Guest Services Manager to lead the Guest Services operation across pre-arrival to post-departure stages. You will oversee Valet and Garage services, ensuring seamless arrivals, departures, and service that reflects Four Seasons standards.

The role reports to the Director of Rooms and requires 3+ years of leadership in luxury hospitality, strong communication skills, and a collaborative approach with other departments to elevate guest experiences.

Qualifikationen

• 3+ years of leadership experience in a luxury hotel or hospitality environment.
• Strong communication and organizational skills.
• Proven ability to lead teams and build positive working relationships.
• Proficiency with Microsoft Office applications (Excel/Word).

Aufgaben

• Lead the Guest Services team to deliver exceptional and personalized guest experiences.
• Respond to guest requests, concerns, and special arrangements with professionalism and urgency.
• Create memorable guest interactions through thoughtful recommendations and service recovery.
• Oversee Valet and Garage operations, ensuring efficiency and guest satisfaction.
• Monitor departmental expenses and performance, including understanding and managing departmental financial results.
• Manage guest luggage storage and arrival/departure logistics.
• Partner with Front Office, Housekeeping, Concierge, and other departments to ensure a seamless guest experience.
• Coach, develop, and support team members while fostering a culture of service excellence.

Kenntnisse

Leadership

Communication

Organization

Problem solving

Tools

Opera PMS

Jobbeschreibung

Four Seasons Hotel Philadelphia seeks an Assistant Guest Services Manager to lead the Guest Services operation across pre-arrival to post-departure stages. You will oversee Valet and Garage services, ensuring seamless arrivals, departures, and service that reflects Four Seasons standards.

The role reports to the Director of Rooms and requires 3+ years of leadership in luxury hospitality, strong communication skills, and a collaborative approach with other departments to elevate guest experiences.